MASSIMO SAQUILAN
Mesa
Summary
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Walgreen’s Pharmacy
03.2019 - Current
- Processing and handling of sensitive patient information while adhering to HIPAA and other governmental guidelines.
- Proficient in implementing processes that improve overall productivity
- Handled inventory and ordering for stock and replenishment in a retail pharmacy setting.
- Able to handle difficult customer situations both in person, and over phone, with level-headedness and clarity
- On and off throughout the years. Currently working there.
- Collaborated with pharmacists to provide exceptional customer service and medication counseling.
Pharmacy Technician II
Abrazo Central Campus Hospital
04.2024 - 03.2025
- Handling and preparation of both hazardous and controlled substances for immediate use, as well as adhering to security protocols to ensure accurate inventory of controlled substances and stock levels.
- Preparing IV-Based medications in a Sterile environment.
- Adhering to DEA and Board of Pharmacy protocols (USP 797, and USP 800 Standards) for maintaining personal cleanliness as well as sterilization of the IV preparation and compounding areas.
- Managed medication inventory and ensured compliance with safety protocols.
- Processed prescription orders efficiently, maintaining accuracy in dosage and labeling.
Specialty Pharm Ops Technician
Humana Centerwell Pharmacy
08.2022 - 02.2023
- Processing and handling of sensitive patient information while adhering to HIPAA and other governmental guidelines.
- Maintaining medical compliance with medications and adherence to medication regiments with patients via phone check-ins.
- Handling of Prior authorization requests with doctors, as well as insurance companies.
- Handling of third-party rejections and requests made via insurance companies, to ensure medication availability.
- Work at home
Pharmacy Technician
Walmart Pharmacy
07.2021 - 03.2022
- Customer service in a high volume, fast paced retail location
- Handled Insurance requests and claims for patients, ensuring accuracy for optimal recordkeeping.
- Able to handle difficult customer situations both in person, and over phone, with level-headedness and clarity
- Handled AHCCCS claims and billing, knowing how to access state systems.
- Simultaneous
- Part time, while working at walgreen’s
Customer Service Representative
Bed Bath and Beyond
06.2017 - 03.2019
- Customer service in a high volume fast paced retail location
- Cashier handling both purchases and returns
- Online ordering and returns phone order processing from company website
- Handling customer service inquiries on the phone and resolving complaints
- Recording of inventory and restocking of retail displays
Skills
- Able to type in MLA format at 73 words per minute
- Consistently providing professional customer service with a smile
- Skills to handle multiple conversations or orders in a high-stress/volume environment
- Able to learn quickly and acquire new skills
- Proficiency in suggesting upgrades in services, or additional sales
- Ability to work well with a team or in a one-on-one situation
- Exceptional phone etiquette for handling angry or annoyed customers
- Confidentiality and HIPAA
Timeline
Pharmacy Technician II
Abrazo Central Campus Hospital
04.2024 - 03.2025
Specialty Pharm Ops Technician
Humana Centerwell Pharmacy
08.2022 - 02.2023
Pharmacy Technician
Walmart Pharmacy
07.2021 - 03.2022
Pharmacy Technician
Walgreen’s Pharmacy
03.2019 - Current
Customer Service Representative
Bed Bath and Beyond
06.2017 - 03.2019
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