Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mateo Llamas

Phoenix,AZ

Summary

I am a bilingual, Dependable, and fast learning leader with a strong desire to prove myself in every aspect, who is skilled at working under pressure, leveraging organized approaches to handle daily planning, scheduling and customer service requirements. I am Forward-thinking and productive with a communication style focused on maximizing engagement and satisfaction for associates and customers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Mr. Pickles Sandwich Shop
03.2024 - 02.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices and company procedures.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Assistant Deli Manager

Fry's Food And Drug
03.2023 - 03.2024
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Assistant Manager

Circle K
10.2022 - 06.2023
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Universal Sales Specialist

The Home Depot
02.2020 - 02.2023
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Advised, sold and configured specialty products in single and multiple transactions in totals of $400,000 in sales bi-annually.
  • Created and implemented sales strategies to successfully meet company targets.
  • Provided first-rate service to all customers and potential customers.

Manager of Warehouse Operations

Banker Insulation
03.2018 - 06.2020
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Developed comprehensive staff training program to improve employee performance and morale.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Collaborated with manufacturing and supply chain management.

Deli Clerk

Safeway
01.2018 - 02.2019
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Deli Clerk

Sprouts Farmer Market
10.2017 - 06.2018
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Accurately operated cash register to process customer payments.
  • Prepared salads, soups and sandwiches for customers.

Education

Bachelor of Science - Cognitive Psychology

Northern Arizona University
Flagstaff, AZ
12.2019

Bachelor of Science - Social Work

Northern Arizona University
Flagstaff, AZ
12.2019

Skills

    • Time Management
    • Staff Training
    • Supply Chain Management
    • Sales Strategies
      • Customer Service
      • Staff Supervision
      • Communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

  • Serve Safe Manager's certification
  • Forklift Certification
  • CPR/AED Certification

Timeline

General Manager

Mr. Pickles Sandwich Shop
03.2024 - 02.2025

Assistant Deli Manager

Fry's Food And Drug
03.2023 - 03.2024

Assistant Manager

Circle K
10.2022 - 06.2023

Universal Sales Specialist

The Home Depot
02.2020 - 02.2023

Manager of Warehouse Operations

Banker Insulation
03.2018 - 06.2020

Deli Clerk

Safeway
01.2018 - 02.2019

Deli Clerk

Sprouts Farmer Market
10.2017 - 06.2018

Bachelor of Science - Cognitive Psychology

Northern Arizona University

Bachelor of Science - Social Work

Northern Arizona University
Mateo Llamas