Mateo Llamas
Phoenix,AZ
Summary
I am a bilingual, Dependable, and fast learning leader with a strong desire to prove myself in every aspect, who is skilled at working under pressure, leveraging organized approaches to handle daily planning, scheduling and customer service requirements. I am Forward-thinking and productive with a communication style focused on maximizing engagement and satisfaction for associates and customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Mr. Pickles Sandwich Shop
03.2024 - 02.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices and company procedures.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Deli Manager
Fry's Food And Drug
03.2023 - 03.2024
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Assistant Manager
Circle K
10.2022 - 06.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Universal Sales Specialist
The Home Depot
02.2020 - 02.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Advised, sold and configured specialty products in single and multiple transactions in totals of $400,000 in sales bi-annually.
- Created and implemented sales strategies to successfully meet company targets.
- Provided first-rate service to all customers and potential customers.
Manager of Warehouse Operations
Banker Insulation
03.2018 - 06.2020
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Developed comprehensive staff training program to improve employee performance and morale.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Collaborated with manufacturing and supply chain management.
Deli Clerk
Safeway
01.2018 - 02.2019
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Deli Clerk
Sprouts Farmer Market
10.2017 - 06.2018
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Accurately operated cash register to process customer payments.
- Prepared salads, soups and sandwiches for customers.
Education
Bachelor of Science - Cognitive Psychology
Northern Arizona University
Flagstaff, AZ12.2019
Bachelor of Science - Social Work
Northern Arizona University
Flagstaff, AZ12.2019
Skills
- Time Management
- Staff Training
- Supply Chain Management
- Sales Strategies
- Customer Service
- Staff Supervision
- Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Serve Safe Manager's certification
- Forklift Certification
- CPR/AED Certification
Timeline
General Manager
Mr. Pickles Sandwich Shop
03.2024 - 02.2025
Assistant Deli Manager
Fry's Food And Drug
03.2023 - 03.2024
Assistant Manager
Circle K
10.2022 - 06.2023
Universal Sales Specialist
The Home Depot
02.2020 - 02.2023
Manager of Warehouse Operations
Banker Insulation
03.2018 - 06.2020
Deli Clerk
Safeway
01.2018 - 02.2019
Deli Clerk
Sprouts Farmer Market
10.2017 - 06.2018
Bachelor of Science - Cognitive Psychology
Northern Arizona University
Bachelor of Science - Social Work
Northern Arizona University
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