Mathew Calimpong
Scottsdale
Summary
Resilient professional well-known for successfully transforming problematic customer accounts into ongoing, lucrative contracts. Pursuing a role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
Vault Leverage Capital
05.2024 - 12.2024
- Produced sales by building and strengthening relationships with investors, real estate agents and brokers, delivering excellent service and overall experience.
- Procured own leads through personal research using multiple programs and resources.
- Pre-qualified borrowers by obtaining necessary and pertinent information before submitting a loan to the processing team.
- Facilitated loan processing by serving as main point of contact between the borrower and processing team, ensuring strong and consistent communication.
- Managed a pipeline of current deals, potential clients and follow-ups to maintain and procure a growing book of business.
- Collaborated with fellow sales associates, processing team members, underwriting team members, appraisers, insurance providers and title & escrow teams to ensure a smooth and fast closing process.
- Attended industry related events and other networking opportunities to establish relationships and grow a book of business, such as the Paradise Luxury Home Tour, broker opens and open houses.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Account Executive
White Wolf Branding Solutions
01.2018 - 03.2024
- Consulted with clients on business issues and developed innovative, high-impact proposals.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Asked appropriate questions to identify prospects' needs and pinpoint solutions that would be best fit.
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
- Articulated and demonstrated product concepts and offerings to clients easily understandable terms.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Bartender/Server
Chauncey Social
12.2019 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Prepared beverages and filled food orders for customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
Bartender
Kelly's At Southbridge
12.2017 - 01.2019
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Bartender
The Lodge Tempe
07.2015 - 03.2017
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
- Set schedules for staff by planning and designating shifts and hours.
- Trained new team members on restaurant procedures, menu items and performance strategies.
Bartender
Bevvy
01.2015 - 07.2015
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Barback/Bartender
Dierks Bentley's Whiskey Row
06.2013 - 01.2015
- Restocked ice, beer, liquor and glassware.
- Cleared empty glasses, spills and trash.
- Replaced empty kegs and soda syrups.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Trained incoming staff on bar's practices, culture and procedures to maximize job satisfaction and productivity.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
Bachelor of Science - Interdisciplinary Studies
Arizona State University
Tempe, AZ2019
Associate of Arts - Music Business And General Studies
Scottsdale Community College
Scottsdale, AZ2014
High School Diploma -
Gilroy High School
Gilroy, CA06.2008
Skills
- Strong sales and communications skills
- Extensive experience in customer service
- Account servicing
- Relationship building and management
- Engaging personality
Certification
Arizona Loan Originator License
Timeline
Sales Associate
Vault Leverage Capital
05.2024 - 12.2024
Bartender/Server
Chauncey Social
12.2019 - Current
Account Executive
White Wolf Branding Solutions
01.2018 - 03.2024
Bartender
Kelly's At Southbridge
12.2017 - 01.2019
Bartender
The Lodge Tempe
07.2015 - 03.2017
Bartender
Bevvy
01.2015 - 07.2015
Barback/Bartender
Dierks Bentley's Whiskey Row
06.2013 - 01.2015
Arizona Loan Originator License
Bachelor of Science - Interdisciplinary Studies
Arizona State University
Associate of Arts - Music Business And General Studies
Scottsdale Community College
High School Diploma -
Gilroy High School
Similar Profiles
Morgan SahagianMorgan Sahagian
Executive Assistant at Vault Leverage CapitalExecutive Assistant at Vault Leverage Capital
Chloe MelendezChloe Melendez
Licensed Health Insurance Agent at Leverage Health SolutionsLicensed Health Insurance Agent at Leverage Health Solutions
KATY PREFONTAINEKATY PREFONTAINE
Enrollment Advisor/Instagram Setter at BNB LeverageEnrollment Advisor/Instagram Setter at BNB Leverage