Mathew Martin
San Tan Valley
Summary
Dedicated Shift Leader with proven skills in customer service, complaint resolution, and team supervision. Committed to fostering a safe and efficient work environment.
Overview
11
11
years of professional experience
Work History
Shift Leader
Chick-fil-A
San Tan Valley
06.2024 - Current
- Delivered high-quality customer service, fostering customer satisfaction and loyalty.
- Handled customer complaints promptly and professionally, maintaining positive customer relations.
- Supervised team members during busy shifts, improving operational efficiency.
- Trained new employees on service procedures and company standards.
- Coordinated team schedules to optimize staffing for peak hours.
- Enforced food safety protocols to maintain a clean and safe environment.
LAPD Cadet Leadership Academy
Lapd Mission Hills Division
Los Angeles
01.2016 - 03.2020
- Guided junior cadets on department protocol and regulations, promoting adherence and understanding.
- Engaged with community members through conversations and outreach activities, aiming to build trust. to build positive relationships and strengthen trust.
- Assisted law enforcement officers during events to enhance public safety. in ensuring public safety at community events, enhancing community trust.
Education
High School Diploma -
Combs
San Tan Valley, AZ04-2023
Skills
- Food safety compliance
- Operational efficiency
- Schedule coordination
- Team supervision
- Employee training
- Problem solving
- Complaint resolution
- Customer relationship management
- Effective communication
- Problem solving
Timeline
Shift Leader
Chick-fil-A
06.2024 - Current
LAPD Cadet Leadership Academy
Lapd Mission Hills Division
01.2016 - 03.2020
High School Diploma -
Combs