Overview
Work History
Education
Skills
Software
Timeline
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Matlab Mammadli

Customer Support Specialist
Baku

Overview

2
2
years of professional experience
19
19
years of post-secondary education
5
5
Languages

Work History

Procurement Manager

SFV Group
Baku, Azerbaijan
03.2021 - Current
  • Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
  • Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Sales Consultant

SFV Group
Baku, Azerbaijan
09.2020 - 03.2021
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Stayed knowledgeable on latest HVAC-R innovations and technological advancements through continuous training.
  • Created professional sales presentations to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Customer Support Specialist

HotelsPro
Baku, Azerbaijan
06.2019 - 05.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times and responded to the queries in a timely and accurate way via email
  • Update our internal databases with information about customer complaints and requests
  • Multitasked to handle diverse customer needs and prioritizing tasks to keep up with challenging deadlines

Education

Bachelor - Tourism And Hotel Management

Antalya Bilim University
Antalya/ Turkey
08.2014 - 06.2018

Bachelor`s - Civil Engineering

Middle East Technical University (METU)
Ankara/ Turkey
08.2009 - 06.2014

High School Diploma -

High School No:87
Baku/ Azerbaijan
09.1998 - 06.2009

Skills

    Complaint resolution

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Software

IBM SPSS Statistics

Microsoft Office

AutoCAD

Timeline

Procurement Manager

SFV Group
03.2021 - Current

Sales Consultant

SFV Group
09.2020 - 03.2021

Customer Support Specialist

HotelsPro
06.2019 - 05.2020

Bachelor - Tourism And Hotel Management

Antalya Bilim University
08.2014 - 06.2018

Bachelor`s - Civil Engineering

Middle East Technical University (METU)
08.2009 - 06.2014

High School Diploma -

High School No:87
09.1998 - 06.2009

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Matlab MammadliCustomer Support Specialist