IBM SPSS Statistics
Matlab Mammadli
Customer Support Specialist
Baku
Overview
2
2
years of professional experience
19
19
years of post-secondary education
5
5
Languages
Work History
Procurement Manager
SFV Group
Baku, Azerbaijan
03.2021 - Current
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Sales Consultant
SFV Group
Baku, Azerbaijan
09.2020 - 03.2021
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Stayed knowledgeable on latest HVAC-R innovations and technological advancements through continuous training.
- Created professional sales presentations to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Customer Support Specialist
HotelsPro
Baku, Azerbaijan
06.2019 - 05.2020
- Answered customer telephone calls promptly to avoid on-hold wait times and responded to the queries in a timely and accurate way via email
- Update our internal databases with information about customer complaints and requests
- Multitasked to handle diverse customer needs and prioritizing tasks to keep up with challenging deadlines
Education
Bachelor - Tourism And Hotel Management
Antalya Bilim University
Antalya/ Turkey 08.2014 - 06.2018
Bachelor`s - Civil Engineering
Middle East Technical University (METU)
Ankara/ Turkey 08.2009 - 06.2014
High School Diploma -
High School No:87
Baku/ Azerbaijan 09.1998 - 06.2009
Skills
Complaint resolution
Software
Microsoft Office
AutoCAD
Timeline
Procurement Manager
SFV Group
03.2021 - Current
Sales Consultant
SFV Group
09.2020 - 03.2021
Customer Support Specialist
HotelsPro
06.2019 - 05.2020
Bachelor - Tourism And Hotel Management
Antalya Bilim University
08.2014 - 06.2018
Bachelor`s - Civil Engineering
Middle East Technical University (METU)
08.2009 - 06.2014
High School Diploma -
High School No:87
09.1998 - 06.2009