IBM SPSS Statistics
Matlab Mammadli
Customer Support Specialist
Baku
Overview
2
2
years of professional experience
19
19
years of post-secondary education
5
5
Languages
Work History
Procurement Manager
SFV Group
Baku, Azerbaijan
03.2021 - Current
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Sales Consultant
SFV Group
Baku, Azerbaijan
09.2020 - 03.2021
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Stayed knowledgeable on latest HVAC-R innovations and technological advancements through continuous training.
- Created professional sales presentations to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Customer Support Specialist
HotelsPro
Baku, Azerbaijan
06.2019 - 05.2020
- Answered customer telephone calls promptly to avoid on-hold wait times and responded to the queries in a timely and accurate way via email
- Update our internal databases with information about customer complaints and requests
- Multitasked to handle diverse customer needs and prioritizing tasks to keep up with challenging deadlines
Education
Bachelor - Tourism And Hotel Management
Antalya Bilim University
Antalya/ Turkey 08.2014 - 06.2018
Bachelor`s - Civil Engineering
Middle East Technical University (METU)
Ankara/ Turkey 08.2009 - 06.2014
High School Diploma -
High School No:87
Baku/ Azerbaijan 09.1998 - 06.2009
Skills
Complaint resolution
CRM
SLA
Creative problem solving
Contract Negotiation
Requests for information
Procurement expertise
Data analysis understanding
Process Development
Data Management
Software
Microsoft Office
AutoCAD
Timeline
Procurement Manager
SFV Group
03.2021 - Current
Sales Consultant
SFV Group
09.2020 - 03.2021
Customer Support Specialist
HotelsPro
06.2019 - 05.2020
Bachelor - Tourism And Hotel Management
Antalya Bilim University
08.2014 - 06.2018
Bachelor`s - Civil Engineering
Middle East Technical University (METU)
08.2009 - 06.2014
High School Diploma -
High School No:87
09.1998 - 06.2009