Matlab Mammadli
Baku
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase customer satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Customer Support Specialist
GoGlobal Travel
Baku
12.2021 - Current
Global Procurement Manager
SFV Group
Baku
12.2020 - 12.2021
- Analyzed market trends and monitored competitor activities to identify potential sources of supply.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Sales Consultant
SFV Group
Baku
05.2020 - 12.2020
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Stayed knowledgeable on latest HVAC-R innovations and technological advancements through continuous training.
- Created professional sales presentations to effectively demonstrate product features and competitive advantages
- Identified areas of improvement within existing processes and procedures.
Customer Support Specialist
Hotels Pro
Baku
06.2018 - 05.2020
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times and responded to queries in timely and accurate way via email
- Updated internal databases with information about customer complaints and requests
- Multitasked to handle diverse customer needs and prioritizing tasks to keep up with challenging deadlines
Education
BBA - Tourism And Hotel Management
Antalya International University
Antalya, Turkey01-2018
BBA - Civil Engineering
Middle East Technical University
Ankara, Turkey06-2014
High School Diploma -
High School No:87
Baku, Azerbaijan06-2009
Languages
Turkish
First Language
English
Proficient (C2)
C2
Russian
Intermediate (B1)
B1
German
Elementary (A2)
A2
Timeline
Senior Customer Support Specialist
GoGlobal Travel
12.2021 - Current
Global Procurement Manager
SFV Group
12.2020 - 12.2021
Sales Consultant
SFV Group
05.2020 - 12.2020
Customer Support Specialist
Hotels Pro
06.2018 - 05.2020
BBA - Tourism And Hotel Management
Antalya International University
BBA - Civil Engineering
Middle East Technical University
High School Diploma -
High School No:87
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