Mattea Pallozzi
Gilbert
Summary
Knowledgeable hostess with solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Hostess / Busser
OHSO Distillery
Gilbert, AZ
05.2025 - Current
- Greeted and seated guests promptly, ensuring welcoming first impressions
- Coordinated with kitchen and bar staff to ensure timely food and beverage delivery.
- Assisted in training new staff on service protocols and customer engagement techniques.
- Ran food
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Hostess / Expo
Humble Bistro
Gilbert, AZ
04.2022 - 05.2025
- Managed reservation system, optimizing table turnover and guest flow during peak hours.
- Greeted and seated guests, ensuring a welcoming atmosphere and positive first impressions.
- Coordinated with kitchen staff to communicate special requests and made sure staff knew where to bring the food
- Ran food
Education
High School Diploma -
Campo Verde High School
Gilbert, AZ05-2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Guest engagement
- Table bussing
- Food running
- High volume dining
Certification
- OSHA certified
- CPR certified
- Narcan certified
Timeline
Hostess / Busser
OHSO Distillery
05.2025 - Current
Hostess / Expo
Humble Bistro
04.2022 - 05.2025
High School Diploma -
Campo Verde High School