Matthew Champlin
Glendale
Summary
Dedicated professional with strong customer service and problem-solving skills. Known for enhancing guest experiences and ensuring compliance with standards. Committed to maintaining high operational efficiency and satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Protection Services Officer
Scottsdale Arts
Scottsdale
03.2025 - Current
- Enforced compliance with regulatory standards and company policies.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Ensured the security of art and patrons.
- Guest relations in the gallery.
Server/ Bartender/ Barback
Modern Margarita
Phoenix
02.2015 - 09.2018
- Provided exceptional customer service to enhance dining experiences.
- Took orders accurately and communicated details to kitchen staff.
- Managed table settings and ensured cleanliness throughout the restaurant.
- Assisted in training new servers on menu items and service protocols.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Maintained knowledge of menu items to answer guest inquiries effectively.
- Processed payments efficiently using point-of-sale systems for transactions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Creative Assistant/Professional Photographer
DK Media
Phoenix
08.2007 - 03.2018
- Assisted in brainstorming sessions to generate innovative marketing ideas.
- Coordinated project timelines and schedules for various media initiatives.
- Managed digital assets and organized files for easy access by the team.
- Conducted research on industry trends to inform content strategy decisions.
- Edited and proofread written materials for clarity and consistency before distribution.
- Organized and maintained digital assets, including photos, videos, and graphics.
- Assisted in the development of creative concepts and strategies.
- Commercial and event photography.
- Video production
Assistant Manager
Pei Wei
Glendale
10.2005 - 02.2015
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Sales Associate/Print Specialist
Ritz Camera
Glendale, Phoenix
05.2011 - 10.2012
- Assisted customers in selecting photography equipment and accessories.
- Provided product demonstrations to enhance customer understanding of features.
- Taught Photography lessons
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Learned about new products and trends in the photography industry regularly.
- Maintained an organized and visually appealing merchandise display.
Education
Production Certificate - Motion Picture And Television
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ05-2016
High School Diploma -
Mountain Ridge HS
Glendale, AZ05-2006
Skills
- Customer service
- Time management
- Attention to detail
- Problem solving
- Guest relations
- Innovation and creativity
- Cultural awareness
- Asset protection
- Digital asset management
- Reliability
- Elementary Spanish
Affiliations
- Photography, Video Production, Art, Hiking, Film.
Accomplishments
- 2nd Place at SCC Film Festival
Certification
- CPR Certified
Timeline
Protection Services Officer
Scottsdale Arts
03.2025 - Current
Server/ Bartender/ Barback
Modern Margarita
02.2015 - 09.2018
Sales Associate/Print Specialist
Ritz Camera
05.2011 - 10.2012
Creative Assistant/Professional Photographer
DK Media
08.2007 - 03.2018
Assistant Manager
Pei Wei
10.2005 - 02.2015
Production Certificate - Motion Picture And Television
Maricopa Community Colleges, Scottsdale Community College
High School Diploma -
Mountain Ridge HS
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