Matthew Crow
Phoenix
Summary
Dedicated customer service professional with proven skills in complaint resolution and team collaboration. Committed to enhancing customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Cheba Hut Franchising
Phoenix
07.2023 - Current
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with inquiries and product information promptly.
- Maintained cleanliness and organization of checkout areas consistently.
- Handled cash, credit, and gift card transactions accurately.
- Collaborated with team members to ensure smooth operations during busy periods.
- Addressed customer complaints and resolved issues effectively.
- Trained new cashiers on store policies and procedures thoroughly.
- Monitored inventory levels at checkout to prevent stockouts regularly.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
Customer Service Cashier
Walmart
Goodyear
03.2020 - 06.2023
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with inquiries and product information promptly.
- Maintained cleanliness and organization of checkout areas consistently.
- Handled cash, credit, and gift card transactions accurately.
- Collaborated with team members to ensure smooth operations during busy periods.
- Addressed customer complaints and resolved issues effectively.
- Trained new cashiers on store policies and procedures thoroughly.
- Monitored inventory levels at checkout to prevent stockouts regularly.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Customer Service Representative
United States Postal Service, USPS
Phoenix
01.2013 - 02.2020
- Assisted customers with inquiries and provided information on postal services.
- Processed mail and packages accurately for timely delivery.
- Resolved customer complaints and escalated issues to management when necessary.
- Maintained organized records of transactions and customer interactions.
- Collaborated with team members to improve service efficiency and effectiveness.
- Trained new staff on customer service protocols and procedures.
- Utilized postal software to track shipments and manage logistics effectively.
- Ensured compliance with USPS policies and procedures during daily operations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - Music Education
Maricopa Community Colleges, Glendale Community College
Glendale, Arizona, AZ05-2011
High School Diploma -
Apollo High School
Phoenix, AZ05-2007
Skills
- Point-of-sale operation
- Inventory management
- Cash handling
- Customer inquiry resolution
- Transaction processing
- Customer relationship management
- Promotions communication
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Basic math
- Retail merchandising
- Customer complaint resolution
- Phone etiquette
- Customer service
- Cash register operation
- Patience and composure
Timeline
Customer Service Cashier
Cheba Hut Franchising
07.2023 - Current
Customer Service Cashier
Walmart
03.2020 - 06.2023
Customer Service Representative
United States Postal Service, USPS
01.2013 - 02.2020
Associate of Arts - Music Education
Maricopa Community Colleges, Glendale Community College
High School Diploma -
Apollo High School