Matthew Demers
Buckeye,AZ
Summary
As a highly detail-oriented and motivated individual, Eager to take on new challenges in a dynamic work environment. With extensive experience in managing diverse teams of all sizes, possess exceptional leadership and motivational skills that drive team success. Expertise in various warehouse positions, from frontline work to management, enables me to understand the demands of the job and work effectively with all levels of personnel. I thrive in high-pressure situations, and am able to maintain focus and composure when faced with large workloads and tight deadlines. As a team player with strong communication skills, I am committed to contributing to a positive work culture and achieving organizational objectives. I'm very confident in my hands-on experience in repairs from basic electrical, pneumatic and mechanical systems
Overview
21
21
years of professional experience
1
1
Certification
Work History
Verifier/Maintenance Technician/Fork-lift Driver
Funko
07.2022 - Current
- As a skilled Line Flexer, I provide critical support to the team by efficiently moving between different production lines to assist with fulfilling store orders
- I proficiently picked, organized, palletized, and shrink wrapped products to ensure they're safe and prompt delivery to the intended destinations
- Due to my exceptional performance, I was swiftly promoted to the pivotal role of Verifier, where I led and supervised the entire lane, ensuring precise completion and organization of store orders
- A year into my employment with I moved into a maintenance technician roll
- As a maintenance technician it's my responsibility to ensure the warehouse is always is proper running order
- My responsibilities range from conveyor maintenance, basic electrical, pneumatic systems, repair of dock doors, general facility preventative care and anything that may come up from a day to day
Maintenance Technician
Dick's Sporting Goods, Inc
05.2021 - 07.2022
- I would trouble shoot and repair all fork-lifts, making sure they ran/operated correctly
- I would also preform preventative maintenance on fork-lifts to make sure they would last as long as they could without breaking down
- I would ensure sure we had all common parts for the machines on hand to replace/repair them
- I would do the same with the conveyors, throughout the building making sure to preform any preventative maintenance to limit down-time in the facility, any repairs needed on conveyors would be done in a timely manor
- I ensured general maintenance of the building was constantly done to prevent any major issues
Rover Owner Operator
Rover.com
05.2018 - 12.2021
- As a trusted Rover.com worker, I expertly managed dog bookings and ensured that clients' beloved pets were well-cared for while they were away on vacation or otherwise unavailable
- My commitment to providing exceptional service was reflected in my top-rated status, as evidenced by more than 500+ 5-star ratings
- I proactively kept clients updated on their pets' well-being through timely and professional communication, including pictures and text updates
- I am proud of my ability to build trust with clients and deliver high-quality pet care services, making a positive impact on the lives of pets and their owners
Amazon Process Assistant
Amazon
11.2013 - 08.2018
- As an Amazon Process Assistant, I took charge of preparing the warehouse for the day's operations by conducting a visual inspection and printing out all the ongoing orders that required filling
- I assigned associates to specific orders and ensured that they were meeting their goals, while being readily available to address any issues they encountered
- As a natural problem-solver, I played a pivotal role in identifying and overcoming obstacles that impeded the workflow
- Prior to becoming a PA, I was a Pit Trainer responsible for facilitating the onboard training of new associates, dividing them into different job roles, and providing equipment training where necessary
- I leveraged my product knowledge and experience as a Problem Solver to troubleshoot and rectify product-related issues promptly.
Branch Manager
Rent-A-Center NPS
02.2003 - 10.2013
- As a former Customer Service Representative, I advanced to the role of Inside/Outside (I/O) Manager, overseeing the delivery crew and ensuring timely delivery of high-quality products
- I oversaw the entire process, from ordering and transferring products to cleaning and assembling them, meeting customers' specific needs
- I promptly addressed any problems and assisted customers in selecting the right payment plan, ensuring their success in both merchandise and payment history
- My success as I/O Manager led to promotion to Store Manager, overseeing all store operations
- I ensured appropriate merchandise, rent-ready items, a clean store, and employees with positive attitudes who provided excellent customer service
- As Store Manager, I ensured all aspects of the store ran smoothly, resulting in high customer satisfaction and increased profitability
- I also worked in the maintenance department, where I would fix everything that would come into the shop ranging from washers and dryers, refrigerators, and reframing couches and re-upholstering them.
Education
GED -
Tewksbury Memorial High School
Tewksbury, MASkills
- Teamwork orientation
- Accuracy and Precision
- Analytical mindset
- Customer Service
- Attention to Detail
- Patient confidentiality
- Problem-Solving
- Electrical
- Maintenance
Certification
Fork lift
Timeline
Verifier/Maintenance Technician/Fork-lift Driver
Funko
07.2022 - Current
Maintenance Technician
Dick's Sporting Goods, Inc
05.2021 - 07.2022
Rover Owner Operator
Rover.com
05.2018 - 12.2021
Amazon Process Assistant
Amazon
11.2013 - 08.2018
Branch Manager
Rent-A-Center NPS
02.2003 - 10.2013
GED -
Tewksbury Memorial High School
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