Matthew East
Phoenix
Summary
Skilled Loss Mitigation Lead with hands-on experience in water, mold, and demolition work. Strong in team leadership, documentation, and jobsite safety. Highly focused on quality work, customer satisfaction, and efficient emergency response. Proven ability to adapt to changes and maintain solving skills.
Overview
4
4
years of professional experience
Work History
Loss Mitigation Team Lead
Summit Restoration And Construction
Phoenix, AZ
11.2023 - Current
- Performed inspections, water extraction, structural drying, and mold remediation
- Handled controlled demolition and setup of containments including HEPA filtration and negative air pressure systems
- Documented job progress using MICA/MITIGATE, including dry logs, moisture readings, and equipment tracking
- Coordinated with property managers, HOA's, insurance adjusters
- Available 24/7 to manage board-ups and stabilization for emergency responses
- Ensured customer satisfaction throughout and after job completion
Appliance Installer
Premier Appliances
Phoenix, AZ
07.2023 - 09.2023
- Loaded, delivered, and unloaded custom fitted appliances
- Gained hands-on experience with basic electrical and water line hookups
- Worked closely with senior installers to learn industry tools and recommended procedures
Server/Lead Busser/Dishwasher
The Cheesecake Factory
Mesa, AZ
02.2021 - 06.2023
- Strong customer service and guest interaction skills
- Register clear and professional communication under pressure
- Ability to take and fulfill orders quickly and accurately
- Collaborated with a team in a fast-paced environment
- Experience in handling guest complaints and resolving issues calmly
Education
High School Diploma -
Apache Trail High School
Apache Junction, AZSkills
- Supervising On-site crews during Emergency Jobs
- Training and mentoring new technicians
- Conducting client walk-throughs and finals job sign-offs
- Maintaining a calm and focused approach under pressure
- Provided timely job updated and scope clarification
Timeline
Loss Mitigation Team Lead
Summit Restoration And Construction
11.2023 - Current
Appliance Installer
Premier Appliances
07.2023 - 09.2023
Server/Lead Busser/Dishwasher
The Cheesecake Factory
02.2021 - 06.2023
High School Diploma -
Apache Trail High School