Summary
Overview
Work History
Education
Skills
Timeline
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Matthew East

Phoenix

Summary

Skilled Loss Mitigation Lead with hands-on experience in water, mold, and demolition work. Strong in team leadership, documentation, and jobsite safety. Highly focused on quality work, customer satisfaction, and efficient emergency response. Proven ability to adapt to changes and maintain solving skills.

Overview

4
4
years of professional experience

Work History

Loss Mitigation Team Lead

Summit Restoration And Construction
11.2023 - Current
  • Performed inspections, water extraction, structural drying, and mold remediation
  • Handled controlled demolition and setup of containments including HEPA filtration and negative air pressure systems
  • Documented job progress using MICA/MITIGATE, including dry logs, moisture readings, and equipment tracking
  • Coordinated with property managers, HOA's, insurance adjusters
  • Available 24/7 to manage board-ups and stabilization for emergency responses
  • Ensured customer satisfaction throughout and after job completion

Appliance Installer

Premier Appliances
07.2023 - 09.2023
  • Loaded, delivered, and unloaded custom fitted appliances
  • Gained hands-on experience with basic electrical and water line hookups
  • Worked closely with senior installers to learn industry tools and recommended procedures

Server/Lead Busser/Dishwasher

The Cheesecake Factory
02.2021 - 06.2023
  • Strong customer service and guest interaction skills
  • Register clear and professional communication under pressure
  • Ability to take and fulfill orders quickly and accurately
  • Collaborated with a team in a fast-paced environment
  • Experience in handling guest complaints and resolving issues calmly

Education

High School Diploma -

Apache Trail High School
Apache Junction, AZ

Skills

  • Supervising On-site crews during Emergency Jobs
  • Training and mentoring new technicians
  • Conducting client walk-throughs and finals job sign-offs
  • Maintaining a calm and focused approach under pressure
  • Provided timely job updated and scope clarification

Timeline

Loss Mitigation Team Lead

Summit Restoration And Construction
11.2023 - Current

Appliance Installer

Premier Appliances
07.2023 - 09.2023

Server/Lead Busser/Dishwasher

The Cheesecake Factory
02.2021 - 06.2023

High School Diploma -

Apache Trail High School

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Matthew East