Matthew Edwards
Phoenix,AZ
Summary
Director-level Payments Leader with 20+ years of experience driving revenue growth through high-performing sales and account management teams. Expertise in Payments/FinTech solutions, client retention strategies, and cross-functional collaboration. Proven ability to coach diverse teams, optimize sales processes, and implement technology-forward payment solutions to exceed KPIs and revenue targets. Passionate about mentoring talent and delivering client-centric payment innovations.
Overview
23
23
years of professional experience
Work History
National Payables Sales and Account Management Leader
Western Alliance Bank
01.2022 - Current
- Directed national Sales and Account Management teams to drive profitable growth in Commercial Card sales, client retention, and program expansion, aligning initiatives with firm-wide revenue goals and KPIs.
- Spearheaded a 50% month-over-month increase in spend volume within one year, significantly accelerating payment revenue streams.
- Increased top-tier ONE Card programs by 174%, enhancing client engagement and portfolio profitability.
- Expanded the bank wide Commercial Card portfolio by 15% year-over-year through strategic sales execution and cross-functional collaboration.
- Built and coached a world-class Account Management team focused on client success, escalation management, program growth, and Supplier Enablement initiatives.
- Developed sales pipeline tracking and reporting tools, reducing sales-to-implementation cycle time from 8 weeks to under 1 week, boosting client onboarding efficiency.
- Led the sale and deployment of an ePayables solution featuring Buyer-Initiated Payments (BIP), generating $35M in annual spend volume growth through technology-forward payment innovation.
- Standardized pricing and proposal processes to ensure risk mitigation, regulatory compliance, and consistent client deliverables.
- Collaborated cross-functionally with Treasury Management, Credit, and Product teams to design scalable processes that removed obstacles to sales growth and improved client delivery models.
- Partnered with Executive Management to author and launch credit policies for Commercial Card approvals, balancing growth and risk management.
- Designed and operationalized a Supplier Enablement campaign strategy, driving down costs and enhancing client experience in payment adoption programs.
- Led cross-functional project teams, including senior executives, to transform internal payment processes and create incremental revenue streams for the firm through card-based disbursement models.
VP, Supplier Enablement Manager
BBVA USA/PNC
01.2017 - 01.2021
- Led Supplier Enablement initiatives that drove virtual card adoption, automated client payment processes, and created incremental revenue growth for both clients and the firm through ePayables and Buyer-Initiated Payment (BIP) solutions.
- Achieved 47.8% portfolio volume growth over four years by designing and executing strategic supplier enrollment campaigns, consistently exceeding annual market goals.
- Partnered with C-Level executives and senior management to educate and deliver technology-forward payment solutions that increased operational efficiencies and improved cash flow for client organizations.
- Influenced cross-functional Treasury Management and Commercial Banking teams (serving clients with $5M–$1B in revenue) to optimize implementation strategies, accelerate virtual card adoption, and drive revenue expansion initiatives.
- Developed and delivered consultative sales presentations, ROI analyses, and strategic proposals tailored to client needs, enhancing sales team effectiveness and pipeline conversion rates.
- Championed collaboration with internal stakeholders and third-party vendors to develop innovative payment strategies such as Phone & Portal Payments, enhancing client stickiness and expanding revenue streams.
VP, Merchant Key Account Manager
BBVA Compass
01.2015 - 01.2017
- Led internal and external project teams during a Merchant Services platform conversion, ensuring a seamless transition through detailed project management and partner collaboration.
- Increased total market revenue by exceeding goals through strategic portfolio management and vendor relationship growth.
- Acted as escalation and resolution manager for high-profile client issues, maintaining client satisfaction and providing critical feedback to leadership on market dynamics.
- Delivered expert-level insights into payment technologies, interchange pricing, and market strategy to internal partners and clients.
VP, Merchant Product Solutions Specialist
BBVA Compass
01.2006 - 01.2015
- Drove direct sales, client retention, and organic portfolio growth by offering customized Merchant Services payment solutions across Treasury Management and Commercial Banking channels.
- Collaborated with Relationship Managers to deliver customized payment solutions, optimizing cash flow and lowering receivables costs for clients.
- Designed and delivered training programs that enhanced market penetration and increased revenue from payment solutions products.
Financial Services Consultant
Compass Bank
01.2004 - 01.2006
- Provided a full spectrum of financial products to personal and business clients, consistently exceeding sales and service goals.
- Mentored new hires on organizational culture and product knowledge, earning investment licenses (Series 6 and 63) through self-motivated learning.
Senior Teller
Compass Bank
01.2002 - 01.2004
- Served as Lead Teller, supporting operations and sales while maintaining strong customer service and operational excellence.
Education
Visa Bankcard Management School -
01.2016
Bachelor of Science - Global Business
Arizona State University West
Phoenix, AZ01.2004
Skills
- Commercial Card & Payment Solutions
- C-Level Internal and External Engagement
- Coaching & Talent Development
- Supplier Enablement Campaigns
- Revenue Growth & Client Retention
- Cross-Functional Team Leadership
- Sales Strategy & Pipeline Management
- Salesforce CRM Expertise & Design
- Strategic Planning & Organizational Excellence
- Supplier Enablement Campaigns
- Microsoft PowerPoint, Word & Excel
Awards
- Nominated to Emerging Leader Group, 01/2024
- Achievement Award for PSS Outstanding Performance, 01/2013
- Adelante Award for Partnership and Special Contribution, 01/2011
- Annual Top Performer - Top Merchant Market Management, 01/2008
- Annual Top Performer - Top Merchant Market Management, 01/2007
- Annual Top Performer - Top Retail Financial Consultant in Arizona, 01/2005
- Annual Top Performer - Top Customer Service Teller in Arizona, 01/2004
Timeline
National Payables Sales and Account Management Leader
Western Alliance Bank
01.2022 - Current
VP, Supplier Enablement Manager
BBVA USA/PNC
01.2017 - 01.2021
VP, Merchant Key Account Manager
BBVA Compass
01.2015 - 01.2017
VP, Merchant Product Solutions Specialist
BBVA Compass
01.2006 - 01.2015
Financial Services Consultant
Compass Bank
01.2004 - 01.2006
Senior Teller
Compass Bank
01.2002 - 01.2004
Bachelor of Science - Global Business
Arizona State University West
Visa Bankcard Management School -
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