Matthew Epps
ServiceMaster by Disaster Experts Inc
Tucson
1
Language
1
Certification
11
years of professional experience
Talented professional, knowledgeable leader and dedicated problem solver. Brings 7 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Work History
Project Manager
6 Years 10 Months- Directed restoration project scopes, scheduling, and subcontractor coordination for water, fire, and mold loss jobs.
- Managed customer communication throughout mitigation and reconstruction phases to maintain clear expectations and issue resolution.
- Reviewed estimates, job files, psychrometric logs, and documentation for accuracy and compliance.
- Coordinated with crews, estimators, vendors, customers, and adjusters to keep emergency response work moving efficiently.
- Monitored project performance to identify areas of improvement and make adjustments.
- Mentored field staff on claim documentation, scope verification, and quality expectations.
Crew Member
4 Months- Operated cash register and processed customer transactions with speed and accuracy.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Delivered friendly counter service, answered questions, and ensured order accuracy.
- Restocked supplies, ingredients, and service stations to support continuous workflow
- Trained new team members on procedures, customer service, and sales techniques.
Courtesy Clerk
10 Months- Bagged groceries carefully, organized items to prevent damage, and assisted customers at checkout
- Returned merchandise to proper shelves and maintained accurate product placement across departments
- Cleaned spills / debris with urgency and forgiveness. Followed safety procedures to maintain a clean, tidy, hazard-free environment.
- Assisted customers with carryout service, answered questions, and delivered support with the utmost courtesy.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
Crew Member
11 Months- Collaborated with team members to coordinate rush periods and reduce order delays
- Improved customer satisfaction by providing friendly and efficient service.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to achieving and maintaining compliance for drive-time.
Sales Associate
2 Months- Aided in setup of the store for the grand opening.
- Assisted customers with product location, fitting room needs, and checkout support
- Tagged, priced, and ticketed new inventory following store merchandising standards
- Processed cash, credit, and gift card transactions accurately at point of sale
- Restocked merchandise and organized racks to maintain sales floor presentation
- Recovered fitting rooms, returning items to correct departments and sizes
Busser
5 Months- Reset and cleaned tables quickly to prepare for new customers.
- Transported used dishes and glassware efficiently to dish pit.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
Education
GED
Skills
Document management
Quality assurance and control
Performance enhancement
Task prioritization
Project coordination
Customer / Client relations
Exceeds expectations
Kind
respectful
and professional demeanor
Accomplishments
- Supervised / managed crews on jobsites of 10+ staff members.
- Completed 400+ projects.
Certification
IICRC Certified water damage restoration technician
Languages
Spanish
Limited Working
Timeline
Project Manager
ServiceMaster by Disaster Experts Inc
12.2019 - CurrentRead More
Crew Member
Five Guys
08.2019 - 12.2019Read More
Courtesy Clerk
Safeway
10.2018 - 08.2019Read More
Crew Member
Eegee’s
07.2016 - 06.2017Read More
Sales Associate
TJ Maxx
05.2016 - 07.2016Read More
Busser
Taste Of Texas
11.2015 - 04.2016Read More
Pima Community College
GED
Read More