Matthew Fuller

Directed four specialized teams to enhance seller effectiveness and drive revenue growth across the U.S. sales organization.

• Led critical training and enablement initiatives for the U.S. Sales, ensuring strategic alignment, and performance optimization. Examples of outcomes. Assisting in increasing the mid-market win rate from 19% to 26%, onboarding 295 BPO sellers and leaders.
• Initiated and implemented Sales Coaching Enablement, maximizing impact for 125+ sales leaders worldwide.
  Established link between elevated coaching levels and superior team IES revenue results.
  Created frameworks for effective sales coaching, contributing to overall revenue growth.
• Collaborated with sales leadership to launch high-impact revenue plays, new product rollouts (Fusion), and mid-market sales transformation.

Spearheaded testing of new business development initiatives supporting the growth of Done for You Tax Experiences at Intuit

• Oversaw launching TurboTax Independent Pros, enhancing partner and professional channels for client matching.
• Achieved 'Top Leader of the Quarter Performance Award' within first quarter of role.
• Collaborated with cross-functional teams to optimize customer experience and engagement.

Generated over $2.9 million in revenue by accelerating ramp speed and enhancing seller confidence through targeted learning interventions and AI script practice.

• Secured NPS score exceeding 82 by delivering exceptional international training programs.
• Achieved 12% increase in ARPC by boosting sales consultant engagement via training gamification strategies.

Managed sales enablement specialists to support training, onboarding, and methodology implementation.

• Facilitated a 169% annual rise in sales training engagement through innovative strategies.
• Implemented Challenger Sales Methodology across U.S. sales teams to improve outcomes.
• Initiated Breakthrough Conversations, resulting in improved sales dialogue and techniques.

• Drove $2.4M revenue growth through 20% increase in first-year customer retention rates.
• Launched cross-functional EasyStart program to expedite customer onboarding and enhance client experience.
• Achieved NPS score exceeding 80 for client orientation experience.

• Peer Coached account managers while overseeing staff performance for revenue savings team.
• Executed peer-managed risk mitigations, rescuing $4M in annual revenues.
• Surpassed ARPC targets by 125% and exceeded revenue goals by 130%.
• Achieved a 160% increase in QuickBooks Online conversion rates, driving additional revenue.

• Revenue Growth: Achieved a 145% spike in ARPC targets.
• Sales Excellence: Surpassed revenue target plans by 130%, fostering client relationships through regular contact, needs assessments, and solution structuring.
• Retention Success: Attained 102%+ of retention goals annually.

• New Business Achievement: Surpassed new business revenue targets by 156%, and achieved 120% of the ARPC plan.
• Retention Leadership: Secured 100%+ of the retention target by managing existing customer portfolios, nurturing business relationships, and forming alliances to identify new business opportunities.