Matthew Graham
Summary
Experienced Systems Administrator with 5 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
6
6
years of professional experience
Work History
IT Systems Administrator
Western Industrial Resources Corporation
05.2024 - 06.2025
- Orchestrated integration and communication of software upgrades.
- Attended meetings to deliver status reports to key stakeholders.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Installed and configured network printers and other peripheral devices.
- Integrated and updated software products to boost system compatibility.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
IT Systems Administrator
Pinnacle Advertising And Marketing Group
07.2022 - 05.2024
- Provided appropriate permissions to users for accessing files and databases.
- Trained and directed users on correct use of software and hardware within systems.
- Installed firewalls and antivirus software to improve cybersecurity.
- Decreased spam with firewall filtering and real-time spam black lists for incoming emails.
- Determined feasibility, functionality and potential benefits of proposed systems.
- Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Performed data backups and disaster recovery operations.
- Analyzed intricate server issues and supported large enterprise and business-critical applications.
- Analyzed equipment performance records to determine need for repair or replacement.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Implemented and provided technical support for voice services and equipment.
- Coordinated with vendors and company personnel to facilitate purchases.
- Configured, monitored and maintained email applications or virus protection software.
System Administrator
My Home Services, LLC.
09.2019 - 04.2022
- Consult users to determine areas in need of improvement.
- Determine and alleviate hardware, software and network issues.
- Research, recommend, configure and support hardware and software for multiple departments.
- Set-up user accounts, permissions, passwords and defines network policies and procedures.
- Orchestrate and oversight of upgrades to system hardware and software.
- Manage day-to-day storage equipment administration to promote optimal system asset application.
- Set-up, optimize and manage network equipment.
- Flexible schedule, resolves after-hours and weekend emergencies quickly and accurately.
- Increase system security and performance with proactive changes.
Conference Associate
Black Hat
08.2021 - 08.2021
- Built and maintained relationships with peers and upper management to drive team success.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Education
Bachelor of Science - Network Security
University of Advancing Technology
Tempe AZ12.2021
Skills
- Team Player
- Microsoft 365 Administration
- Expertise in routing protocols, TCP/IP protocols, security requirements and network communications
- Expertise in with network monitoring and reporting tools and technology
- Experience adapting to changing environments and coordinate large scale implementations using available resources
- Experience working helpdesk functions
- Experience with technical writing IE: SOPs, technical proposals, etc
- Experience with Visio
- Experience with Network monitoring
- Provide day-to-day communication/network security operation and maintenance of multiple secure network infrastructures
- Design, develop, build, and test network engineering solutions as part of a team that introduces new technologies and/or improves existing technologies in compliance with established project management processes
- Lead major project initiatives and develop configurations using expertise in routing protocols, firewalls, datacenter protocols, security requirements and network virtualization
- Configure, install, and troubleshoot routers, switches, VOIP systems, video teleconferencing, and various other network and telecommunication components
- Analyze and determine corrective action for secure data communications networks
- Adapt to changing environments and coordinate large scale implementations using available resources
- Manage work tasks as assigned
- And more
Affiliations
- Boy Scouts of America (BSA)
Timeline
IT Systems Administrator
Western Industrial Resources Corporation
05.2024 - 06.2025
IT Systems Administrator
Pinnacle Advertising And Marketing Group
07.2022 - 05.2024
Conference Associate
Black Hat
08.2021 - 08.2021
System Administrator
My Home Services, LLC.
09.2019 - 04.2022
Bachelor of Science - Network Security
University of Advancing Technology
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