Matthew Hines
Tempe
Summary
Current college student with enthusiasm for customer service. Dedicated Shift Leader promoting quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Board & Brew
Phoenix
01.2025 - Current
- Led shift operations by delegating tasks, ensuring efficient workflow, and upholding service standards during peak hours.
- Trained and mentored new employees on customer service expectations, POS systems, and food safety procedures to enhance team readiness.
- Managed cash responsibilities including drawer reconciliation, deposits, and resolving customer concerns to maintain accurate financial records.
Cashier
Board & Brew
Phoenix
12.2024 - 01.2025
- Provided friendly, efficient customer service in high-volume food service environment, enhancing customer satisfaction.
- Processed customer transactions accurately using POS systems, ensuring compliance with money-handling practices.
- Assisted team members with food preparation and order accuracy checks while upholding cleanliness standards.
Assistant Coach
San Diego Lookouts
San Diego
11.2022 - 06.2024
- Counseled student athletes on academic, athletic, and personal development to support overall growth and success.
- Collaborated with coaching staff to align training methods and team strategy for enhanced performance.
- Analyzed team performance during games, providing constructive feedback to elevate individual skills and cohesive team play.
Education
Bachelor of Science (B.S.) - Business Administration - Finance
Arizona State University
Tempe, AZ05.2028
High School Diploma -
Westview High School
San Diego, CA06.2024
Skills
- Cash handling
- Cash management
- Shift leadership
- Customer Service
- Team Bonding
- Communication Skills
Certification
Food Handler Certification
Extracurricular Activities
Investment and Finance Association Member Honor Roll Baseball Team
References
References available upon request.
Timeline
Shift Lead
Board & Brew
01.2025 - Current
Cashier
Board & Brew
12.2024 - 01.2025
Assistant Coach
San Diego Lookouts
11.2022 - 06.2024
Bachelor of Science (B.S.) - Business Administration - Finance
Arizona State University
High School Diploma -
Westview High School