Matthew Hinzman
Red Rock,AZ
Summary
Experienced and dedicated restaurant manager with over 20 years in the food service industry, including 12+ years in leadership roles. Known for creating efficient, customer-focused environments by training high-performing teams, improving operations, and maintaining strict food safety and quality standards. Adept at balancing the demands of a fast-paced workplace while delivering exceptional service and promoting a positive team culture. Unique strength in building trust among staff, resolving conflicts effectively, and driving consistent customer satisfaction through attention to detail and hands-on leadership.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Peter Piper Pizza Inc
06.2024 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager/Cook
Home Plate/Just Breakfast
06.2018 - Current
- Train staff on opening and closing procedures, preparing and cleaning grills, ordering and maintaining inventory, etc
- Monitor and control expenses for the restaurant
- Establishing and enforcing ServSafe guidelines for cooking menu items and train and assist cooks
- Flexibility to move between restaurants as needed to support to keep them running smoothly
- Maintain the kitchen and its components in good working condition
Assistant Manager
Village Inn
07.2014 - 02.2019
- Oversee staff of 11 to 20 at a popular and busy restaurant, catering to all demographics
- In control of several areas simultaneously, including kitchen and front of the restaurant
- Manage inventory, stocking, and ordering of food and restaurant supplies
- Daily deposit preparation, cash reconciliations, and restaurant preparation
- Resolve customer complaints and other issues quickly
- Speak directly with guests to ensure high customer satisfaction
- Ensure adequate scheduling to manage customer volume throughout hours of operation
Assistant Manager
Denny's Restaurant
01.2009 - 01.2014
- Review/inspect food for quality and customer satisfaction
- Purchase inventory within budget guidelines
- Monitor performance through report and score analysis
- Hire and train new employees according to company standards
- Inform customers of restaurant specials
Education
High School Diploma -
Catalina High School
Tucson, AZ05-1997
Skills
- Teamwork
- Conflict resolution
- Staff development
- Hiring
- Attention to detail
- Written communication
- Spoken communication
- Customer service
- Knowledge of laws and food safety guidelines
- Mathematical skills
- Cash handling
- Flexibility
- Reliability
Certification
ServSafe certified, 2009
Timeline
Assistant General Manager
Peter Piper Pizza Inc
06.2024 - Current
Assistant Manager/Cook
Home Plate/Just Breakfast
06.2018 - Current
Assistant Manager
Village Inn
07.2014 - 02.2019
Assistant Manager
Denny's Restaurant
01.2009 - 01.2014
High School Diploma -
Catalina High School
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