Matthew jones
Tucson
Summary
Dynamic and results-driven professional with extensive experience at Arby's, excelling in cash handling and customer service. Proven ability to enhance checkout efficiency and resolve conflicts, fostering customer loyalty. Skilled in training new staff and implementing sales promotions, contributing to a positive team environment and improved operational performance.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
6
6
years of professional experience
Work History
Cashier/order Taker
Arby's
11.2019 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Managed cash drawer, ensuring accurate cash handling and end-of-shift reconciliation.
- Developed strategies to streamline checkout processes, reducing wait times for customers.
- Collaborated with team members to manage peak hours effectively, maintaining service quality.
- Implemented promotional campaigns at the register to increase sales of featured menu items.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Marana High School
Marana, AZSkills
- Cash handling
- Customer service
- Point-of-sale operation
- Transaction processing
- Conflict resolution
- Team collaboration
- Checkout optimization
- Sales promotion implementation
- Training and onboarding
- Complaint resolution
- Work area organization
- Shift reconciliation
- Time management
- Product merchandising
Timeline
Cashier/order Taker
Arby's
11.2019 - Current
High School Diploma -
Marana High School
eagle scout
Reached the highest Rank in the boy scouts of america