Matthew Kass
Tucson
Summary
Experienced with complex equipment setups and data gathering for Elekta LINACS and planning systems. Provided customer, product development, and Field Service engineers with problem analysis suggested improvements of future projects and products.
Overview
27
27
years of professional experience
Work History
Associate Physicist
Elekta
08.2013 - 07.2025
- Demonstrated Elekta QA Products at Various Trade shows and to customers when requested.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Investigated and resolved customer inquiries and complaints quickly.
- Created and executed Training on QA based product lines
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical Specialist
Nucletron
08.1998 - 07.2013
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Supported and gave product demonstrations to customers at trade shows and when requested by marketing,
- Directed Field Service Engineers and trained new company products as well as developed network training for integrated systems.
Education
Bachelor of Science - Liberal Arts And Sciences
Regents College
New York, NYMaster of Science - Management Information Systems
University of Phoenix
Tempe, AZSkills
- Problem-solving
- Teamwork and collaboration
- Teamwork
- Problem-solving abilities
- Multitasking
- Critical thinking
- Organizational skills
- Excellent communication
- Strategic decision-making
Timeline
Associate Physicist
Elekta
08.2013 - 07.2025
Technical Specialist
Nucletron
08.1998 - 07.2013
Bachelor of Science - Liberal Arts And Sciences
Regents College
Master of Science - Management Information Systems
University of Phoenix
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