Matthew Kulas
Phoenix
Summary
Accomplished General Manager with a focus on financial performance and operational efficiency. Known for reducing costs and enhancing service quality, ready to leverage expertise for impactful business results.
Overview
30
30
years of professional experience
1
1
Certification
Work History
General Manager
Wendys Restaurant
Chandler
08.2017 - Current
- Developed operational strategies to enhance service efficiency and customer satisfaction.
- Implemented cost control measures, reducing operational expenses effectively.
- Monitored financial performance and adjusted strategies to achieve budgetary targets.
- Led team training sessions, improving service delivery and employee engagement.
- Established performance metrics to evaluate staff effectiveness and operational success.
- Conducted market analysis to identify expansion and growth opportunities.
- Managed supplier relationships to ensure quality and timely product delivery.
- Enhanced customer loyalty programs, resulting in increased repeat business.
General Mnager
Taco Bell Restaurant
Hattiesburg
05.2016 - 08.2017
- Directed operational strategy to enhance efficiency and drive profitability across all restaurant functions.
- Coordinated cross-department collaboration to streamline processes and improve service delivery.
- Monitored performance metrics to identify trends and areas for improvement in customer satisfaction.
- Established compliance protocols to mitigate risks and ensure adherence to health and safety regulations.
- Led team-building activities to foster a positive work environment and enhance employee morale.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Conducted regular staff evaluations to provide constructive feedback and support career development.
- Optimized scheduling processes to balance labor costs with operational needs during peak hours.
- Analyzed customer feedback to identify service gaps and implement corrective actions.
- Facilitated team meetings to encourage open communication and ensure alignment with business objectives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
District Manager
At The Beach Tanning Salon
Denver
02.2011 - 05.2016
- Implemented effective sales strategies to enhance district performance across multiple locations.
- Coordinated training sessions for staff to improve customer engagement and retention rates.
- Assessed operational processes to identify areas for efficiency improvements.
- Developed and maintained budgets to ensure financial health of district locations.
- Executed market strategy implementation to boost brand visibility in competitive areas.
- Facilitated regular meetings with store managers to align on sales goals and performance metrics.
- Monitored inventory levels and coordinated restocking efforts to meet customer demand.
- Conducted performance evaluations for store teams to support professional development.
- Streamlined compliance and risk assessment procedures to minimize operational disruptions.
- Analyzed customer feedback to enhance service offerings and address specific needs.
- Created promotional campaigns to drive foot traffic and increase salon memberships.
- Established clear performance benchmarks to motivate team members and enhance accountability.
- Implemented conflict resolution strategies to address staff disputes and maintain workplace harmony.
- Reviewed financial reports to identify trends and inform strategic planning decisions.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Identified opportunities for process improvement across multiple locations within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent to promote performance-oriented culture.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Cultivated positive rapport with associates and team leadership.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
General Manager
Arby's
Denver
06.2007 - 03.2011
- Designed operational strategies to boost service efficiency and elevate customer satisfaction.
- Maintained optimal inventory levels by monitoring stock and placing timely merchandise orders.
- Executed comprehensive opening, closing, and shift change tasks to uphold daily standards.
- Analyzed financial statements and sales reports to gauge productivity and assess goal attainment.
General Manager
The Bullstops Here
Conifer
05.1996 - 02.2006
- Implemented cost control measures, reducing operational expenses significantly.
- Monitored financial performance and adjusted strategies to meet budgetary targets.
- Established performance metrics for evaluating staff effectiveness and operational success.
- Led team training sessions that enhanced service delivery and employee engagement.
- Managed supplier relationships to ensure timely delivery of quality products.
- Executed compliance protocols, ensuring adherence to health and safety regulations.
- Resolved customer complaints promptly while maintaining high standards of service delivery.
- Directed community engagement initiatives to enhance brand presence.
Education
GED -
Emily Griffith Technical College
Denver, CO07-2006
Skills
- Operational strategy and oversight
- Financial performance management
- Cost control and analysis
- Staff training and development
- Inventory management
- Team building and leadership
- Problem solving and conflict resolution
- Effective communication skills
- Employee engagement strategies
- P&L management and budgeting
- Purchasing and negotiation expertise
- Schedule management and optimization
- Customer relations and service excellence
Certification
Servsafe
Accomplishments
Top Customer Satisfaction 3 years in a row
Timeline
General Manager
Wendys Restaurant
08.2017 - Current
General Mnager
Taco Bell Restaurant
05.2016 - 08.2017
District Manager
At The Beach Tanning Salon
02.2011 - 05.2016
General Manager
Arby's
06.2007 - 03.2011
General Manager
The Bullstops Here
05.1996 - 02.2006
GED -
Emily Griffith Technical College