Matthew LaPorte
Phoenix
Summary
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Baskin Robbins Crew Member
Baskin-Robbins
06.2024 - Current
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Prepared and served ice cream products according to company standards, ensuring quality and consistency
- Maintained cleanliness of work area, including equipment, counters, and dining areas
- Operated cash register accurately for cash transactions, processed payments, and provided correct change to customers
- Collaborated with team members to ensure smooth operation during peak hours, effectively managing high volume of orders
- Followed all food safety guidelines and procedures to maintain a safe working environment for both employees and customers
- Trained new crew members on company policies, procedures, product knowledge, and customer service skills
- Resolved customer complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
Education
High School -
North Valley Christian Academy
Phoenix, AZ05-2026
Skills
- Cash handling
- Food industry
- Food service
- Customer service
- Food safety
- Cash register
- Food handling
- Teamwork and collaboration
- Time management
- Problem-solving
- Clear communication
- Multitasking and organization
- Attention to detail
- Cleaning
- Customer engagement
- Store opening and closing
- Supplies monitoring and restocking
Certification
- Driver's License
- Food Handler Certification
Timeline
Baskin Robbins Crew Member
Baskin-Robbins
06.2024 - Current
High School -
North Valley Christian Academy
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