Matthew Lawrence Arvizo
Arizona City
Summary
Experienced in managing client accounts and resolving complex issues to ensure client satisfaction. Reliable and adaptable to evolving business needs. Utilizes strategic thinking and effective communication skills to enhance client relationships, fostering trust and loyalty. Proven track record of delivering high-quality service and promoting team collaboration for successful outcomes.
Overview
17
17
years of professional experience
Work History
Senior Account Specialist
Discover Financial Services, DFS
04.2016 - Current
- Identified potential risks within accounts, implementing preemptive measures to mitigate negative impacts on business operations.
- Addressing customer account and digital needs
- Creating power point slides and assisting with Mini Calibrations
- Assisting peers with Shadowing
Account Manager
Choice Marketing Solutions
03.2015 - 10.2015
- Assisting clients in advertising their businesses
- Assisting clients in changing their credit card processing to lower processing fees
Account Manager
Five Star Commerce
02.2014 - 07.2014
- Assisting clients in advertising their businesses
- Assisting clients in changing their credit card processing to lower processing fees
Line Cook
Chilis
10.2013 - 01.2014
- Plating orders at a fast pace
- Cleaning
- Prepping multiple items to be ready for the following day or later that night
Qualifier
Prime Merchants
12.2011 - 04.2012
- Cold calling leads
- Qualifying potential business owners to change their processing terminals
Front End
Specialty Graphics Inc
04.2011 - 11.2011
- Taking in multiple orders over the phone at a fast pace
Customer Service Representative
Circle K
06.2008 - 03.2011
- Handling customers at a fast pace
- Cleaning
- Stocking
- Handling Deliveries
- Inventory
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Career Success
Glendale, ArizonaSkills
- Dependable
- Customer Service
- Enthusiastic
- Microsoft Office
- Customer engagement
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Team collaboration
LANGUAGES
English
Timeline
Senior Account Specialist
Discover Financial Services, DFS
04.2016 - Current
Account Manager
Choice Marketing Solutions
03.2015 - 10.2015
Account Manager
Five Star Commerce
02.2014 - 07.2014
Line Cook
Chilis
10.2013 - 01.2014
Qualifier
Prime Merchants
12.2011 - 04.2012
Front End
Specialty Graphics Inc
04.2011 - 11.2011
Customer Service Representative
Circle K
06.2008 - 03.2011
Career Success
Similar Profiles
Camille HolmesCamille Holmes
Quality Control Specialist at Discover Financial Services, DFSQuality Control Specialist at Discover Financial Services, DFS
Sharlie WorkmanSharlie Workman
Senior Account Specialist at Discover Financial Services, DFSSenior Account Specialist at Discover Financial Services, DFS
Karen TenneyKaren Tenney
CSE Account Manager at Discover Financial Services, DFSCSE Account Manager at Discover Financial Services, DFS
Kenitra ColemanKenitra Coleman
Customer Service Manager at Discover Financial Services, DFSCustomer Service Manager at Discover Financial Services, DFS
Michelle WillisMichelle Willis
Lead Advanced Medical Support Assistant at SAVAHCSLead Advanced Medical Support Assistant at SAVAHCS