Matthew Norris

• Recommended products to customers, thoroughly explaining details.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided top-notch customer support, ensuring timely resolution of complex technical issues.
• Facilitated efficient client transitions between various software platforms by providing comprehensive guidance on migration steps involved in the process.
• Coordinated effectively with remote support teams to resolve complex technical issues in a timely manner.

Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
• Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
• Supervised day-to-day activities of 10-person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
• Communicated daily with vendors to keep project fully operational.

• Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
• Inspected finished products for quality and adherence to customer specifications.
• Installed electrical conduit and wiring for power, controls, and lighting.
• Interpreted blueprints, schematics, drawings, and layouts to complete repairs.

• Tested equipment performance and demonstrated operation and servicing of equipment to customer
• Managed maintenance data records and tracked operating information for onsite reference
• Installed and repaired single wafer wet etch equipment on clients' premises
• Applied systems analysis techniques to assess and resolve complex networking issues for clients and end users

• Updated and maintained assigned machines per manufacturer specifications
• Tested equipment performance and demonstrated operation and servicing of equipment to customer.
• Repaired and calibrated systems and equipment post-installation
• Managed administrative tasks such as maintaining customer service logs and internal service records
• Performed onsite installation, modification and maintenance of systems and equipment
• Provided software and mechanical support for over 30 diffusion systems