Matthew Phillips
Goodyear
Summary
Dynamic professional with a proven track record as a Tattoo Studio Owner, excelling in customer service excellence and project management. Leveraged tactical skills from the US Army to mentor artists and resolve conflicts, ensuring a thriving studio environment. Recognized for developing effective marketing strategies that significantly increased client engagement.
Overview
19
19
years of professional experience
Work History
Tattoo Studio Owner
Self
Colorado Springs
03.2013 - 12.2023
- Managed daily studio operations and ensured a welcoming environment for clients.
- Developed marketing strategies to promote studio services and attract new clients.
- Oversaw financial management, including budgeting and expense tracking for the studio.
- Resolved conflicts between staff members when necessary.
- Monitored customer feedback on social media platforms in order to address any issues quickly and effectively.
- Enforced policies related to safety protocols while using equipment at the facility.
- Developed a customer service strategy to ensure client satisfaction with all aspects of their experience at the studio.
- Mentored several artists into full time careers.
Infantryman 11b/11c
US Army
Tacoma
08.2004 - 02.2021
- Operated and maintained weapons systems during training and field operations.
- Conducted reconnaissance missions to gather intelligence on enemy positions.
- Collaborated with team members to execute strategic combat operations effectively.
- Provided first aid to injured personnel in high-pressure environments.
- Trained new soldiers on tactical procedures and equipment usage.
- Maintained accountability of assigned personnel, weapons, equipment, and supplies totaling 5 million dollars or more in value.
- Supervised junior enlisted personnel in their duties and responsibilities.
- Operated various types of military vehicles including tanks, Humvees and armored personnel carriers.
- Utilized night vision devices to monitor activity at night.
- Earned numerous awards to include: the Combat Infantryman's Badge, multiple Good Conduct Medals, multiple Army Achievement Awards, multiple Professional Development Ribbons, multiple Army Commendation Medals, and multiple Army Achievement Medals.
- Qualified as an expert in all mortar systems, rifles, and pistols.
- Deployed to Iraq in 2006 for a 15-month deployment to Baghdad.
- Deployed to Afghanistan in 2009 for ten months.
- Completed the Non-Commissioned Officer Academy, PLDC.
- Completed Advanced Non-commissioned Officer Academy BNOC
- Completed Brigade level Tracking School in 2008.
- Squad designated marksman qualified.
- Advanced combat life saver qualified.
Education
Some College (No Degree) - Motorcycle Mechanics Institute
MMI
AvondaleSkills
- Tact and adaptability
- Photo and video editing
- Customer service excellence
- Project management
- Conflict resolution strategies
- Team leadership
- Patience
Affiliations
- Motorcycling
- Dogs
- Animals
- Nature
Timeline
Tattoo Studio Owner
Self
03.2013 - 12.2023
Infantryman 11b/11c
US Army
08.2004 - 02.2021
Some College (No Degree) - Motorcycle Mechanics Institute
MMI
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