Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Quino

Phoenix

Summary

Dynamic Customer Account Specialist with a proven track record at Matson Navigation, excelling in billing resolutions and customer relationship management. Proficient at multitasking and maintaining meticulous records, I enhance customer satisfaction through effective communication and analytical skills, ensuring seamless account setups and prompt issue resolution.

Overview

4
4
years of professional experience

Work History

Customer Account Specialist

Matson Navigation
06.2022 - Current
  • Responsible for notifying customers of vehicle arrival for several Matson ports (Honolulu, Long Beach, Oakland)
  • Coordinate billings for all vehicles in Honolulu, Long Beach, and Oakland.
  • Assist in managing customer inquiries through various communication channels.
  • Support account setup processes for new customers, ensuring accuracy and efficiency.
  • Maintain detailed records of customer interactions for future reference and analysis.
  • Collaborate with team members to resolve customer issues promptly and effectively.

Jewelry Sales Associate

Khols
09.2021 - 04.2022
  • Assisted customers in selecting jewelry, enhancing overall shopping experience.
  • Maintained product displays to ensure organization and visual appeal.
  • Educated clients on jewelry care and maintenance, fostering customer loyalty.
  • Processed transactions accurately using point-of-sale systems, ensuring smooth operations.

Education

Bachelor of Science -

Arizona State University
Tempe, AZ
05-2028

Skills

  • Microsoft office proficiency (Word, Excel, Powerpoint)
  • Billing resolutions
  • Analytical and critical thinking
  • Multitasking
  • Customer relationship management
  • Self motivation
  • Documentation and recordkeeping
  • Data entry skills

Timeline

Customer Account Specialist

Matson Navigation
06.2022 - Current

Jewelry Sales Associate

Khols
09.2021 - 04.2022

Bachelor of Science -

Arizona State University
Matthew Quino