Matthew Quino
Phoenix
Summary
Dynamic Customer Account Specialist with a proven track record at Matson Navigation, excelling in billing resolutions and customer relationship management. Proficient at multitasking and maintaining meticulous records, I enhance customer satisfaction through effective communication and analytical skills, ensuring seamless account setups and prompt issue resolution.
Overview
4
4
years of professional experience
Work History
Customer Account Specialist
Matson Navigation
06.2022 - Current
- Responsible for notifying customers of vehicle arrival for several Matson ports (Honolulu, Long Beach, Oakland)
- Coordinate billings for all vehicles in Honolulu, Long Beach, and Oakland.
- Assist in managing customer inquiries through various communication channels.
- Support account setup processes for new customers, ensuring accuracy and efficiency.
- Maintain detailed records of customer interactions for future reference and analysis.
- Collaborate with team members to resolve customer issues promptly and effectively.
Jewelry Sales Associate
Khols
09.2021 - 04.2022
- Assisted customers in selecting jewelry, enhancing overall shopping experience.
- Maintained product displays to ensure organization and visual appeal.
- Educated clients on jewelry care and maintenance, fostering customer loyalty.
- Processed transactions accurately using point-of-sale systems, ensuring smooth operations.
Education
Bachelor of Science -
Arizona State University
Tempe, AZ05-2028
Skills
- Microsoft office proficiency (Word, Excel, Powerpoint)
- Billing resolutions
- Analytical and critical thinking
- Multitasking
- Customer relationship management
- Self motivation
- Documentation and recordkeeping
- Data entry skills
Timeline
Customer Account Specialist
Matson Navigation
06.2022 - Current
Jewelry Sales Associate
Khols
09.2021 - 04.2022
Bachelor of Science -
Arizona State University