MATTHEW RICH
Mesa
Summary
Experienced with fostering customer relationships and driving sales growth in retail environment. Utilizes effective communication and problem-solving skills to enhance shopping experience and address customer needs. Track record of successfully managing inventory and ensuring product availability.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Retail Saleman
Quail Distributing
06.2021 - 07.2025
- Served as a brand ambassador by promoting company values both within the store environment and at external events.
- Assisted in loss prevention efforts by monitoring customer activity and reporting suspicious behavior.
- Recognized for consistently meeting or exceeding individual sales targets while contributing to overall team success.
- Processed transactions quickly and accurately, ensuring a seamless checkout experience.
- Increased customer satisfaction by providing attentive service and product knowledge.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Merchandiser
Hensley Beverage Company
08.2019 - 06.2021
- Stock Shelves and Excellent Customer Service Skills
Sommelier/Wine Steward
Fry's Marketplace
09.2016 - 06.2019
- Order and Inventory Control
- Superior Wine, Spirits and Beer Knowledge
- Control Shrink and Sales
Liquor Manager
Fry's Food Stores
09.2011 - 09.2016
- Fry's Marketplace
- Order and Inventory Control
- Stock Shelves
- Operate a Register
Sales Representative
Southern Wine & Spirits
04.2010 - 07.2011
- Excellent Customer Service Skills
- Sell in Display's to sell more products.
- Excellent Communication skills.
Non-Food Receiver
Fry's Marketplace
04.1998 - 04.2010
- Tempe, Arizona
- Clean and Organize the stockroom
- Worked independently while ensuring projects completed with timeliness
- Helped put products to the sales floor
- Forklift Trainer
Education
GED -
Liverpool High School
New York, NY01.1993
Skills
- Customer service
- Problem solving
- Planograms
- Inventory Control
- Merchandising
- Goal-oriented mindset
- Building rapport
- Upselling strategies
- Friendly and outgoing
Certification
WeSet Level 1
Languages
English
Full Professional
Timeline
Retail Saleman
Quail Distributing
06.2021 - 07.2025
Merchandiser
Hensley Beverage Company
08.2019 - 06.2021
Sommelier/Wine Steward
Fry's Marketplace
09.2016 - 06.2019
Liquor Manager
Fry's Food Stores
09.2011 - 09.2016
Sales Representative
Southern Wine & Spirits
04.2010 - 07.2011
Non-Food Receiver
Fry's Marketplace
04.1998 - 04.2010
GED -
Liverpool High School
ADDITIONAL INFORMATION
- Skills
- Attention to detail. Excellent problem solving and communication skills. Familiar with internet terms. Exceptional Customer Service abilities. 20+ years customer service experience.
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