Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Schaa

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Summary

Dynamic customer service professional with a proven track record at MDI Rock, excelling in resolving inquiries and enhancing client satisfaction. Skilled in scheduling and email management, I leverage my punctuality and courteous demeanor to foster positive relationships. Experienced in technical environments, I bring strong problem-solving abilities and attention to detail.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

MDI Rock
11.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and backed up other customer service managers.

Pest Control Technician

Greenleaf Pest Control
07.2021 - 11.2024
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.

Aegis Computer Networking Technician

Navy
09.2015 - 06.2021
  • Performed network security design and integration duties.
  • Diagnosed and executed resolution for network and server issues.
  • Monitored network hardware operations to evaluate proper configuration.

Education

Patterson High School
Patterson, CA

Skills

  • Scheduling
  • Reading comprehension
  • Punctuality and reliability
  • Courteous demeanor
  • Typing proficiency
  • Email management

Timeline

Customer Service Representative

MDI Rock
11.2024 - Current

Pest Control Technician

Greenleaf Pest Control
07.2021 - 11.2024

Aegis Computer Networking Technician

Navy
09.2015 - 06.2021

Patterson High School

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Matthew Schaa