Matthew Smith
Tolleson
Summary
Qualified Process Assistant with strong background in dock operations, ensuring efficient loading and unloading of goods. Proven track record of maintaining organized workspaces and adhering to safety protocols. Demonstrated ability to operate various types of machinery and collaborate effectively with team members.
Overview
17
17
years of professional experience
Work History
Ship Dock Associate
Amazon
05.2024 - Current
- Assisted in training new hires on dock procedures, safety protocols, and company policies.
- Cross-trained in pick and pack areas to contribute to team success.
- Followed verbal and written instructions to properly move and ship products.
- Ensured carts were loaded and unloaded onto and off of trucks for fast and accurate shipment.
- Problem solved damaged shipments to ensure proper delivery.
Warehouse Associate
Amazon
11.2023 - 05.2024
- Staged and organized products in warehouse.
- Ensured accurate product counts while maintaining required productivity.
- Rejected damaged items, recorded shortages and corresponded with management to rectify issues.
Pack Associate
Amazon
06.2022 - 11.2023
- Communicated effectively with supervisors regarding any identified issues or concerns within the pack line process.
- Cross trained in Ship dock, pack, inbound, VRETS and SLAM Operator.
- Ensured timely shipment of orders by prioritizing tasks and meeting daily deadlines.
- Quickly resolved any issues that arose during the packing process, ensuring minimal disruptions to overall productivity levels.
Inbound Warehouse Associate
Amazon
10.2020 - 06.2022
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Cross trained in Pick, ICQA, VGV Operator.
- Maximized accuracy in physical inventory counts by verifying data.
- Received multiple doc positives for accurately stowing items in the warehouse.
- Oversaw the operation of autonomous robotics to facilitate the movement of products inside the warehouse.
Site Lead
Turf Paradise Race Track
10.2018 - 10.2020
- Maintained detailed records of inventory, daily logs, and sensitive customer information in accordance with Arizona and federal laws.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Developed effective communication channels between onsite teams and offsite management staff.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service.
Department Lead
Follett Higher Education Group
01.2015 - 10.2018
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Oversaw efficient inventory stocking and supply rotation.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Set up displays and trained employees on current promotions.
OTB Associate
Tucson Greyhound Park
01.2009 - 10.2018
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Facilitated the education of newcomers on wagering.
Education
No Degree - Racetrack Industry
University of Arizona
Tucson, AZ05-2009
Bachelor of Arts - Psychology
Saint Martin's College
Lacey, WA05-2003
Skills
- Customer service and assistance
- Package handling
- Warehouse safety
- Loading and unloading
Timeline
Ship Dock Associate
Amazon
05.2024 - Current
Warehouse Associate
Amazon
11.2023 - 05.2024
Pack Associate
Amazon
06.2022 - 11.2023
Inbound Warehouse Associate
Amazon
10.2020 - 06.2022
Site Lead
Turf Paradise Race Track
10.2018 - 10.2020
Department Lead
Follett Higher Education Group
01.2015 - 10.2018
OTB Associate
Tucson Greyhound Park
01.2009 - 10.2018
No Degree - Racetrack Industry
University of Arizona
Bachelor of Arts - Psychology
Saint Martin's College
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