Matthew Torrez
Mesa
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in cash handling and inventory management. Skilled in employee training and development, I foster a collaborative team environment that enhances customer service excellence. Successfully resolved conflicts and improved operational efficiency, ensuring compliance with food safety standards while maintaining high guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Mesa
04.2025 - Current
- Balancing cash registers and making deposits.
⦁ Ordering supplies and assisting with unloading truck deliveries.
⦁ Training new baristas.
⦁ Ensuring food safety procedures are being followed at all times.
⦁ Working to address barista and customer concerns as they arise.
⦁ Running store operations during their scheduled shifts.
⦁ Delegating responsibilities.
⦁ Developing positive relationships with the staff.
⦁ Maintaining cash positions in the various registers.
⦁ Resolving customer complaints.
⦁ Filling coverage shortages.
⦁ Training new employees on company policies and procedures, including safety procedures.
⦁ Monitoring employee performance to ensure that they are providing excellent customer service.
⦁ Monitoring the inventory of supplies in order to ensure that it is sufficient to meet demands.
⦁ Maintaining a clean and safe environment by enforcing company policies regarding safety issues, such as spills or broken glass.
Assistant Membership Director
LA Fitness
Gilbert
12.2024 - 04.2025
- Assisted in developing membership strategies to enhance member engagement.
- Coordinated member onboarding processes to ensure smooth transitions into the fitness community.
- Managed communication between staff and members regarding club updates and promotions.
- Facilitated membership renewal processes to maintain continuous member participation.
- Organized promotional events to attract new members and increase community involvement.
- Supported team training sessions to improve staff knowledge of membership services.
- Implemented feedback collection methods to understand member satisfaction and needs.
- Collaborated with management on initiatives to enhance the overall member experience.
- Analyzed membership statistics on a regular basis to measure the effectiveness of outreach efforts and make necessary adjustments accordingly.
- Facilitated communication between different departments within the organization regarding any changes made to policies or procedures that affect members.
- Collaborated with internal departments such as marketing, finance and operations on projects related to membership growth initiatives.
- Assisted with developing annual budgets for membership related expenses such as events, marketing materials.
- Established relationships with outside organizations that could provide additional resources or services for our members.
Assistant General Manager
Kneaders Bakery
Mesa
02.2023 - 12.2023
- Assisted in daily operations and management of bakery staff schedules.
- Implemented customer service initiatives to enhance guest satisfaction levels.
- Coordinated training sessions for new employees on operational procedures.
- Ensured compliance with food safety standards and health regulations daily.
- Managed cash handling procedures during peak service hours effectively.
- Preform deposits and change orders
• Review and update scorecard on product orders to ensure all products were received
• Manage employees and properly delegate out tasks
• Conduct interviews with prospect recruits
• Manage labor and food waste costs to meet goals
• Knowledge of restaurant software: scheduling, inventory, POS
• Ensure a safe and clean work environment
• Food quality control
• Customer satisfaction
• Customer connection
• Various cleaning responsibilities.
• Train new Cashiers and cooks
• Inventory Management
• Open store and occasionally close store
• Scheduling
Senior Admissions Advisor
Strongmind.
Chandler
05.2017 - 01.2023
- Guided prospective students through admissions process and program selection.
- Collaborated with faculty to streamline admissions policies and procedures.
- Managed applicant inquiries and provided timely responses to concerns.
- Mentored junior advisors in best practices for student outreach and engagement.
- Developed personalized communication strategies for engaging prospective students.
- Analyzed applicant data to determine eligibility for acceptance into programs of study.
- Reviewed applications for admission and provided guidance on academic requirements.
- Responded to inquiries from current students regarding transfer credits, graduation requirements and scholarship opportunities.
- Orchestrated and maintained active communication system with prospective students, parents, and high school and community college counselors and attained enrollment goals.
- Received incoming calls from potential students and provided detailed information about institution.
- Coordinated and managed the full admissions cycle, including applications, interviews and offers.
- Actively participated in college fairs, open houses and other events aimed at increasing awareness of college programs.
- Collaborated with faculty members on curriculum design and course selection for incoming students.
- Developed strategies to improve application processes by streamlining paperwork procedures.
- Provided information sessions regarding program offerings, admission criteria and degree requirements.
- Organized campus visits for prospective students and their families to showcase facilities, resources and student life opportunities.
Education
High School Diploma -
Pecos High School
Pecos, NM05-2013
Skills
- Cash handling and inventory management
- Employee training and development
- Customer service excellence
- Food safety compliance
- Team leadership and collaboration
- Staff scheduling
- Inventory management
- Conflict resolution
- Operational efficiency
Affiliations
- Proficient gardener
- Singer/songwriter
- Professional father
Languages
Sign Language
Limited
Accomplishments
- New Mexico High School Wrestling State Champion
- New Mexico High School All American
- United States Marine Corps Distinguished Athlete award recipient
Certification
- Food Handlers Certificate
Timeline
Shift Supervisor
Starbucks
04.2025 - Current
Assistant Membership Director
LA Fitness
12.2024 - 04.2025
Assistant General Manager
Kneaders Bakery
02.2023 - 12.2023
Senior Admissions Advisor
Strongmind.
05.2017 - 01.2023
High School Diploma -
Pecos High School
Similar Profiles
Amy DavisAmy Davis
Assistant Manager at StarbucksAssistant Manager at Starbucks
Aaliyah WrightAaliyah Wright
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Alexus CaruthAlexus Caruth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Zia TaueetiaZia Taueetia
Assistant Store Manager at StarbucksAssistant Store Manager at Starbucks
Jared GreeneJared Greene
Freelance Motion Designer at Jared Greene DesignFreelance Motion Designer at Jared Greene Design