Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Matthew Worman II

Gilbert

Summary

Dynamic manager and bartender with over 22 years of customer service excellence, adept at driving high-volume sales, while creating lasting customer impressions. Expert in inventory management and team training, fostering a welcoming atmosphere that enhances guest experiences.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Bartender

50 Shades of Rose
11.2024 - Current
  • Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Serve high customer volumes during special events, nights, and weekends.
  • Build lasting relationships with patrons and industry professionals, driving repeat business.
  • Train and mentor new bartenders on drink preparation, product knowledge, and sanitation protocols.

Managing Bartender/Key Holder

Bevvy
08.2017 - 06.2024
  • Managed, bartended, barbacked, served, bussed, expedited, and ran self security during the week with no other staff with the exception of the chef.
  • Delivered attentive, personalized service to diverse clientele.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Established rapport with customers by providing friendly and attentive service.
  • Handled cash management and end of day reporting, while securing the venue.

Bar Manager

Geisha A Go Go
08.2016 - 08.2017
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Led customer service initiatives and resolved guest issues promptly.
  • Closed out cash register and prepared cashier report at close of business.

Training Manager

RA Sushi Bar and Restaurant
08.2006 - 01.2012
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Performed opening and closing duties: Printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.

Education

Firefighting/Nursing

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

President's Scholarship From Dobson High School

Skills

  • Over 22 years of exceptional customer service experience
  • Expert in managing high-volume clubs, bars, and craft cocktail venues
  • Safe service compliance
  • Accounting
  • Health codes compliance
  • Bar restocking and inventory management
  • Highly personable with a naturally outgoing and engaging demeanor
  • Team training and development

Accomplishments

President's Scholarship - Dobson High School

High School Regional Orchestra - 1st Violin

Multi-Instrumentalist: Guitar, Vocals, Drums, Violin

Certification

AZ Title 4 Alcohol Certification

AZ Food Handler's Card

Timeline

Bartender

50 Shades of Rose
11.2024 - Current

Managing Bartender/Key Holder

Bevvy
08.2017 - 06.2024

Bar Manager

Geisha A Go Go
08.2016 - 08.2017

Training Manager

RA Sushi Bar and Restaurant
08.2006 - 01.2012

Firefighting/Nursing

Maricopa Community Colleges, Mesa Community College

President's Scholarship From Dobson High School

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Matthew Worman II