Matthew Lincoln
Phoenix
Summary
Dynamic sales and business management professional with over 15 years of experience, excelling in client relations and team leadership. Adept in construction, business management, and marketing, leveraging innovative strategies to enhance client satisfaction and operational efficiency. Passionate about driving exceptional results and streamlining processes for optimal performance.
Overview
12
12
years of professional experience
Work History
Cocktail Server
Hillstone Restaurant Group
04.2024 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
Assistant Project Manager
YourHomeYourWay Contracting
12.2020 - 02.2024
- Residential home remodel and new builds
- Assisted on more than 30 projects including hands on framing, plumbing, HVAC, drywall, tile/flooring and appliance installation
- Day to day operations manager of demo, sub contractors, product scheduling/deliveries and client relations
- Gathered data from various sources in order to provide comprehensive analysis of project performance metrics.
General Sales Manager and Regional Head Coach
Orangetheory Fitness
03.2013 - 12.2023
- Number 1 in member retention for 2016 (82%)
- Top 5 in member base growth and utilization (+30%) and (81%)
- Increased monthly revenue from 60k to over 80k
- Developed marketing strategies, assets and sales drivers
- Networked and cross-promoted with outside vendors to expand brand awareness and increase outreach (+50 members)
- Top 5 in studio performance, monthly income (Tempe 100k, Old Town Scottsdale 80k)
- Number 3 in studio membership growth (Old Town Scottsdale +20%)
- Chosen by state peers to coach Arizona Regional workout
- Hired, trained and managed 15 coaches over 3 locations
- Performed quarterly reviews with written and verbal feedback
- Conducted market research to identify trends, opportunities, and threats in the industry.
Education
Associate Degree - Business Management
Scottsdale Community College
Scottsdale05.2010
Business Management -
Western New Mexico University
05.2009
Skills
- Customer service
- Sales techniques
- Team collaboration
- Guest relations
- Conflict resolution
- Communication skills
Timeline
Cocktail Server
Hillstone Restaurant Group
04.2024 - Current
Assistant Project Manager
YourHomeYourWay Contracting
12.2020 - 02.2024
General Sales Manager and Regional Head Coach
Orangetheory Fitness
03.2013 - 12.2023
Associate Degree - Business Management
Scottsdale Community College
Business Management -
Western New Mexico University
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