Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Matthew Cole

Phoenix,AZ

Summary

Dynamic Field Engineer with extensive experience at Technology Providers Inc., excelling in AV systems deployment and support. Proven leadership in managing teams and projects, ensuring high-quality results. Skilled in troubleshooting and client communication, with a strong grasp of AV protocols and technologies, driving successful project outcomes and enhancing customer satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Field Engineer

Technology Providers Inc.
06.2022 - Current
  • I am responsible for the onsite deployment, configuration, and support of audio-visual systems. This includes video conferencing setups, projectors, sound systems, digital signage, control systems, and associated networking infrastructure. I work closely with project managers, system designers, and clients to ensure successful project execution and system performance.

Director of Operations

Technology Providers Inc.
02.2019 - 06.2021
  • Operational Oversight:
    Lead daily operations of AV departments, including equipment rentals, live events, installations, and production services.
    Ensure smooth coordination across teams—technical staff, project managers, and clients.
  • Team Management:
    Hire, train, and manage AV technicians and support staff.
    Schedule crews for installations, meetings, conferences, and events.
  • Technical Leadership:
    Maintain high standards of AV performance and innovation.
    Approve and oversee the setup, maintenance, and use of AV equipment (e.g., projectors, sound systems, video walls).
  • Project Management:
    Plan and execute AV solutions for events, venues, or corporate settings.
    Collaborate with clients to understand technical needs and deliver effective solutions.
  • Budgeting & Inventory:
    Manage departmental budgets, ensuring cost-effective operations.
    Oversee procurement, inventory, and maintenance of AV equipment.
  • Quality Control & Safety:
    Ensure compliance with safety regulations and company standards.
    Perform regular system checks and quality audits.
  • Client & Stakeholder Communication:
    Act as the primary point of contact for high-profile events or installations.
    Translate client needs into technical execution plans.

Project Manager

Level 3 Audio Visual
03.2015 - 02.2019
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.

Project Manager

Technology Providers Inc
08.2012 - 03.2015
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Managed projects from procurement to commission.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
  • Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.

Lead Technician

Technology Providers Inc
09.2009 - 08.2012
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning AV equipment.
  • Maximized resource utilization by scheduling work assignments based on technician availability and expertise.
  • Tested systems, noting issues and completing preventive maintenance.

Install Technician

Flouresco Lighting and Sign
02.2005 - 08.2009
  • Installation of signs: Install indoor and outdoor signage, including wall-mounted, pole-mounted, illuminated, non-illuminated, and digital signage.
  • Site preparation: Assess and prepare installation sites, including measurements, structural analysis, and groundwork.
  • Use of tools/equipment: Operate lifts, cranes, drills, welders, and other hand or power tools safely and efficiently.
  • Electrical work Connect or troubleshoot electrical connections to signage
  • Reading blueprints/schematics: Interpret technical drawings, site plans, and engineer-provided specifications.
  • Maintenance and repairs: Diagnose issues and perform sign repairs or replacements.
  • Documentation: Complete job reports, timesheets, and installation checklists accurately.

Education

Associate of Applied Science - Networking Technology

Remington College
Tempe, AZ
10-2009

Skills

  • Proven experience in AV systems installation and support
  • Strong understanding of signal flow and AV protocols (HDBaseT, Dante, SDVoE, etc)
  • Familiarity with video conferencing platforms (Zoom, MS Teams, Cisco Webex)
  • Ability to read technical drawings and schematics (AutoCAD, Visio)
  • Proficient with AV control systems (Crestron, Extron, AMX)
  • Excellent troubleshooting and problem-solving skills
  • Good communication and customer service skills
  • Willingness to travel to client sites
  • Strong leadership and project management experience
  • Deep knowledge of AV technologies and industry trends
  • Excellent problem-solving and communication skills
  • Familiarity with AV networking, control systems (like Crestron or Extron), and live event production
  • Project management

Certification

  • Extron Nav Certification
  • Crestron DMC-E 4K (DigitalMedia Certified Engineer 4K)
  • Crestron DMC-D (DigitalMedia Certified Designer)
  • AMX ACE Designer(video and Control)
  • AMX ACE Technician

Interests

  • Documenting and sharing travel experiences
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • DIY and Home Improvement
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Cooking
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • I participate in a variety of outdoor recreational activities
  • Hiking
  • Food Tourism
  • Outdoor Recreation
  • I like working with my hands and fixing things

Timeline

Field Engineer

Technology Providers Inc.
06.2022 - Current

Director of Operations

Technology Providers Inc.
02.2019 - 06.2021

Project Manager

Level 3 Audio Visual
03.2015 - 02.2019

Project Manager

Technology Providers Inc
08.2012 - 03.2015

Lead Technician

Technology Providers Inc
09.2009 - 08.2012

Install Technician

Flouresco Lighting and Sign
02.2005 - 08.2009

Associate of Applied Science - Networking Technology

Remington College

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Matthew Cole