Matthew V. Carroll
Gilbert
Summary
Nearly 40 years experience in management and leadership, customer service, inventory control, sales, recruiting and training, building and developing accounts, and managing budgets. Dependable, hardworking and level-headed in addressing diverse problems.
Overview
12
12
years of professional experience
Work History
Manager
Tire Pros Complete Auto Care
10.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Automotive Service Advisor
Christian Brothers Automotive
08.2022 - Current
- Offer friendly and efficient service to customers, handled challenging situations with ease.
- Inform customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Explain maintenance and repair needs to customers and offer advice on preventative maintenance.
- Develop estimates by costing materials, supplies, and labor.
- Suggest additional services to customers in order to meet upsell goals.
- Educate customers regarding regular maintenance protocols to preserve vehicle condition.
Automotive Store Manager
Community Tire Pros & Automotive/Big Brand Tires
04.2021 - 08.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimize shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organize backroom to facilitate effective ordering and stock rotation.
Automotive Service Manager
Coloradoland Tire & Service
01.2020 - 02.2021
- Met with customers to discuss service needs and develop effective and practical solutions.
- Supervised technicians and service personnel; assigned work; and followed up with completion of assignments.
- Coached service department teammates on operational issues.
- Managed parts inventory and updated/restocked in-house parts.
- Supervised shop area, equipment and teammates for compliance with safety procedures.
Service Advisor
Brakes Plus Inc.
03.2019 - 12.2019
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Supervised technicians and service personnel; planned and scheduled their assigned work; and followed up with completion of assignments.
- Managed parts inventory and outside purchases and updated and restocked parts.
- Supervised shop area, equipment and teammates for compliance with safety procedures.
Automotive Store Manager
Firestone Complete Auto Care
03.2013 - 12.2018
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed store operations and employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed inventory control, cash control and store opening and closing procedures.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of automotive technicians.
- Established service standards and expectations to ensure customer loyalty.
- Performed scheduling, timekeeping and personnel management.
Comfort Advisor
Cooper Heating And Cooling, Inc.
09.2012 - 01.2013
- Engaged customers with friendly conversation to uncover needs and build trust.
- Set up new contracts for products and services and coordinated transition to installation team.
- Provided financing options to customers and ensured customer satisfaction.
Project Consultant
Sears Home Improvement
10.2011 - 09.2012
- Presented project options to best suit customer needs.
- Provided customer service including scheduling of installation of products.
- Provided financing options to customers and ensured customer satisfaction.
Education
Bachelor of Science - Finance
University Of Colorado At Boulder
Boulder, COSkills
- Excellent work ethic
- Leadership
- Interpersonal Communication
- Customer Service
Timeline
Manager
Tire Pros Complete Auto Care
10.2023 - Current
Automotive Service Advisor
Christian Brothers Automotive
08.2022 - Current
Automotive Store Manager
Community Tire Pros & Automotive/Big Brand Tires
04.2021 - 08.2022
Automotive Service Manager
Coloradoland Tire & Service
01.2020 - 02.2021
Service Advisor
Brakes Plus Inc.
03.2019 - 12.2019
Automotive Store Manager
Firestone Complete Auto Care
03.2013 - 12.2018
Comfort Advisor
Cooper Heating And Cooling, Inc.
09.2012 - 01.2013
Project Consultant
Sears Home Improvement
10.2011 - 09.2012
Bachelor of Science - Finance
University Of Colorado At Boulder
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