Excellent communication and collaborative mindset. Learns quickly and adapts well. Ability to multi-task in a pressured environment. Skilled with streamlining workflows, process improvement and collaboration across service lines. Dedication and compassion with the ability to demonstrate and drive team and personal accountability. Professionalism with care and thoughtfulness. Intentional leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Practice Manager
Banner Health Centers Sun City West and Peoria General/Colorectal Surgery
01.2019 - Current
Financial management/Fiscal responsibility
Coordinating with hospital directors and medical staffing
Partnering with Recruitment to interview and hire top talent
Coordinating with credentialing and onboarding teams
Optimized resource allocation, ensuring timely delivery of services to clients without compromising quality.
Ensured regulatory compliance in all aspects of practice management operations through diligent monitoring.
Collaborated with senior leadership to develop strategic plans, aligning business objectives with market trends.
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Mentored junior staff members, providing guidance on career growth and skill development within the firm.
Improved team performance with targeted training programs and regular performance evaluations.
Addressed and remedied all patient or team member issues.
Practice Supervisor
Banner Gateway Orthopedics
10.2017 - 01.2019
Managed daily operations for a busy medical practice, ensuring efficient workflow and timely care delivery.
Led the selection process for new employees, identifying qualified candidates who contributed positively to the practice culture.
Conducted regular performance evaluations for clinical staff members to provide constructive feedback and promote professional growth.
Supervised team of over 40 office personnel.
Timecard management (Use of Kronos)/time off requests and approvals
Referral coordination
Workflow improvement
Monitoring and reporting phone stats and performance of phone team
Enhanced team collaboration by implementing effective communication strategies within the practice environment.
Medical Assistant
Banner Gateway Orthopedics
02.2016 - 10.2018
EMR data entry
Vitals, Past medical history, social history, Medications
Assist provider with procedures
Patient education
Wound care
Staple and suture removal
Wrapping
Cast placement and removal
Triage
Injection prep and medication management
Schedule management and application
Medical Assistant
Affinity Medical
04.2012 - 02.2016
Front office-patient intake, collecting, scheduling, phone and fax, referrals, customer service/triage, supply ordering, stocking, entering billing codes in EMR, maintaining EMR updates and creating the schedule, scanning
EMR data entry
Vitals, Past medical history, social history, Medications
Phlebotomy
Injections (medications, immunizations, vitamins)
Urine Dip/UPT/Cultures
Assist provider with procedures
Patient education
Ear Lavage and Throat Swabs
Create lab requisitions (process specimens)
Triage
Room prep, equipment management, cleaning and autoclave
While employed at Affinity Medical I also worked for Singulex as a Phlebotomist
I drew, processed and shipped their advanced cardiovascular blood panel
I only worked for them a short time as the provider chose not to continue using their Lab
Extern
Banner Desert Occupational Health
02.2012 - 03.2012
Used EMR system
Vitals and patient histories
Audio, PFT testing and EKG’s
Proficient in phlebotomy, medication injections and immunizations
Urine and Hair drug screening
Titmus and Snellen Eye Exams
Mask fitting
Assisted the providers with suturing/preparing the injured patient for the providers
Assisted in the care of ~100 patients per day
Education
Medical Assistant Certification -
PIMA Medical Institute
Mesa, AZ
04.2012
Licensed Massage Therapist -
Colorado Springs Academy of Therapeutic Massage
01.1997
Diploma -
Pueblo County High School
01.1994
Skills
Operational efficiency
Innovation and creativity
Patient safety
Staff development
Workflow efficiency
Referral management
Electronic health records
Problem-solving abilities
Interpersonal skills
Certification
RMA exam, 08/01/16, Passed
Additional Information
For more work history information please feel free to reach out.
Timeline
Senior Practice Manager
Banner Health Centers Sun City West and Peoria General/Colorectal Surgery
Medical Assistant (EXTERNSHIP) at Advent Health East Orlando Colorectal SurgeryMedical Assistant (EXTERNSHIP) at Advent Health East Orlando Colorectal Surgery