Maureen Copalcuatzi
Bullhead City
Summary
Dynamic and results-driven professional with a proven track record at Dutch Bros, excelling in customer service and team collaboration. Skilled in inventory management and health and safety protocols, I consistently enhanced service speed and fostered customer loyalty, contributing to sales targets through exceptional beverage preparation and engaging team leadership.
Overview
8
8
years of professional experience
Work History
Shop Lead
Dutch Bros
Bullhead City, AZ
04.2020 - Current
- Trained new staff on coffee preparation techniques and customer service standards.
- Managed inventory levels, ensuring optimal stock of coffee and supplies for daily operations.
- Implemented efficient workflow processes to enhance service speed during peak hours.
- Developed and maintained positive relationships with regular customers to foster loyalty.
- Led team meetings to discuss performance goals and share best practices for service excellence.
- Contributed to the achievement of sales targets through exceptional customer service and product knowledge.
- Prepared high-quality beverages with attention to detail and presentation standards.
Cashier
Rocky Mountain Chocolate Factory Inc.
Laughlin, NV
04.2019 - 09.2019
- Processed customer transactions accurately using point-of-sale system.
- Provided exceptional customer service, enhancing shopping experience and fostering loyalty.
- Managed inventory levels, ensuring product availability and minimizing waste.
Demo Sales Associate
Crossmark
Bullhead City, AZ
06.2018 - 05.2019
- Demonstrated product features to diverse audiences, enhancing customer understanding and engagement.
- Collaborated with sales teams to develop tailored demonstrations aligned with client needs.
- Maintained up-to-date knowledge of product specifications and market trends to inform presentations.
Education
Mohave Accelerated Learning Center
Bullhead City, AZ05.2018
Skills
- Health and safety
- Store maintenance
- Customer service
- Team collaboration
- Adaptability and flexibility
- Stock replenishment
Languages
Spanish
Native or Bilingual
Timeline
Shop Lead
Dutch Bros
04.2020 - Current
Cashier
Rocky Mountain Chocolate Factory Inc.
04.2019 - 09.2019
Demo Sales Associate
Crossmark
06.2018 - 05.2019
Mohave Accelerated Learning Center