Maureen Williams
Maricopa
Summary
Hired, trained and coached staff to build highly qualified team and coordinated with owners and managers to review financial reports, implement changes, and achieve business goals. Successful at merchandising and prioritizing customer satisfaction.
professional with strong background guiding daily operations, customer service and Human Resources initiatives. Led team of employees by training on procedures, customer service, and selling skills. Employed loss prevention tactics such as securing high-shrink items and training employees to identify theft.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Store Manager of Operations
Goodwill Northern Central Arizona
Phoenix
08.2021 - Current
- Assisted in managing store operations and daily workflows for efficiency.
- Trained and mentored staff on operational procedures and customer service skills.
- Coordinated inventory management and ensured proper stock levels on the sales floor.
- Oversaw donation processing and merchandising to maintain store presentation standards.
- Implemented safety protocols to create a secure environment for employees and customers.
- Facilitated staff scheduling to optimize coverage during peak business hours.
- Collaborated with management to address customer concerns and improve service quality.
- Supported financial reporting processes by monitoring cash handling procedures regularly.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Monitored employee performance to ensure compliance with company standards.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Scheduled staff shifts and managed payroll records for all employees.
- Assisted in the development and implementation of store policies and procedures.
- Managed cash register transactions accurately to prevent loss or theft.
- Reviewed sales figures on a daily basis to monitor progress against targets.
- Assisted in recruiting, interviewing, hiring and training new staff members.
- Provided feedback on employee performance reviews based on observations made during shift work.
Education
Certifate Of Completion - Horticultural Science
Kaw Area Vocational School
Topeka, Ks 08.1999 - 06.2000
Skills
- Inventory management
- Visual merchandising
- Cash handling
- Staff training
- Customer relationship management
- Operational efficiency
- Team collaboration
- Financial reporting
- Performance monitoring
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Scheduling coordination
- Employee engagement
- Store maintenance
Timeline
Assistant Store Manager of Operations
Goodwill Northern Central Arizona
08.2021 - Current
Certifate Of Completion - Horticultural Science
Kaw Area Vocational School
08.1999 - 06.2000
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