Mauricio Uriarte
Gilbert
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Envoy Airlines
Dallas, TX
04.2026 - Current
- Delivered exceptional customer service to enhance passenger experience during flights.
- Ensured compliance with safety regulations and emergency procedures for passenger safety.
- Assisted with boarding procedures, managing cabin baggage, and facilitating smooth transitions.
- Conducted pre-flight checks on emergency equipment and cabin supplies for operational readiness.
Server
The Cheesecake Factory
Chandler, Arizona
05.2021 - Current
- Worked in one of the busiest locations in the state, gaining experience in managing high-pressure situations and addressing guest concern. Skilled in handling large groups, ensuring satisfaction, and delivering a memorable dining experience at The Cheesecake Factory.
Host, Bartender, Server, Manager
California Pizza Kitchen
Chandler, Arizona
11.2016 - 05.2021
- Progressed from Host/Busser to DSL within 6 months of joining the team.
- Fully trained in sever and bartender roles, seamlessly covering shifts and responsibilities as needed.
- Certified trainer responsible for onboarding training new employees.
- Promoted to Shift Lead, overseeing daily operations, running shifts, and assisting other locations during staff shortages.
- Played a key role in opening and closing the restaurant, ensuring smooth transitions at the beginning and end of shifts.
Sales Associate
Marshalls
Gilbert, AZ
04.2014 - 04.2018
- Managed diverse departments, including apparel, furniture, food, and footwear, ensuring smooth operations and inventory control.
- Provided exceptional customer service, addressing inquiries, assisting with product selection, and resolving concerns.
- Served as a bilingual liaison, offering translation support to enhance communication and improve customer experience.
- Trained new employees, supervised team members, and led daily operations to ensure efficiency and adherence to company standards.
Education
High School Diploma -
Gilbert High School
Gilbert, AZ05-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Bilingual fluency in Spanish
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Flight Attendant
Envoy Airlines
04.2026 - Current
Server
The Cheesecake Factory
05.2021 - Current
Host, Bartender, Server, Manager
California Pizza Kitchen
11.2016 - 05.2021
Sales Associate
Marshalls
04.2014 - 04.2018
High School Diploma -
Gilbert High School