Maurissa Myer

Delivered personalized customer service, driving sales and enhancing customer satisfaction.

• Demonstrated extensive product knowledge to foster long-term client relationships.
• Operated POS system and efficiently managed cash transactions.
• Maintained organized display cases and sales floor for optimal visual appeal.
• Managed inventory levels and organized merchandise displays to maximize sales potential.
• Trained new team members on cash register operations and customer service protocols.
• Closing Techniques
• Tracked sales performance metrics to identify market trends and inform strategies.
• Developed promotional strategies that consistently increased sales volume.

• Assisted with patient check-in and check-out processes daily.
• Maintained organized dental records and patient files systematically.
• Managed patient scheduling and appointment confirmations efficiently.
• Assist in scheduling appointments, verifying insurance, and managing patient records
• Guide front office staff through training, coaching, and workflow enhancement
• Collaborate with the Office Manager and clinical team to enhance operational efficiency
• Resolve patient concerns and billing issues with professionalism and empathy
• Maintain compliance with health regulations and company policies
• Supported dental team with administrative tasks and office operations.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Maintained updated knowledge through continuing education and advanced training.
• Achieved cost-savings by developing functional solutions to problems.
• Leveraged sales techniques and articulated product values to generate new business.
• Organized training sessions for team members on product knowledge and sales techniques.
• Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.

• Evaluated team member performance and implemented corrective actions to enhance productivity.
• Motivated and trained employees, maximizing overall team efficiency.
• Managed operational standards and set productivity targets to align with company goals.
• Enforced compliance with regulatory and company policies to ensure workplace safety.
• Compiled training materials and monitored skill development for new employees.
• Analyzed department metrics, reporting findings to management for strategic decision-making.
• Hired and developed staff, establishing goals and conducting performance reviews.
• Resolved conflicts through effective communication, escalating major issues as needed.

• Evaluated data to identify areas for improvement and initiate changes.
• Facilitated collaboration among ISDs, BPAs, CMs, clients, vendors, IT, and operations.
• Coached team members to enhance skills and performance.
• Delegated tasks strategically to optimize workflows and productivity.
• Monitored daily progress using measurable data in spreadsheet applications.
• Analyzed progress and provided actionable feedback during meetings.
• Created comprehensive reports, process flows, and work instructions.
• Led virtual meetings via Zoom, Teams, and Webex to drive project objectives.

• Executed effective verbal and written communication with coworkers and healthcare professionals.
• Completed tasks punctually utilizing Excel, Word, and Outlook.
• Served as subject matter expert in SalesForce.
• Utilized PDFill and Cover My Meds for efficient form completion.
• Developed job aids that enhanced performance and ensured accuracy.
• Collaborated with peers and leadership to drive project success.
• Generated reports while maintaining above-average performance reviews.
• Participated actively in monthly team-building activities.

• Supervised eight pharmacy technicians, coordinating daily assignments to enhance operational efficiency.
• Consulted with insurance representatives to complete claims processing and resolve payment concerns.
• Maintained and updated patient records and prescription information in compliance with HIPAA regulations.
• Assisted pharmacists in resolving prescription issues and addressing customer inquiries for improved service.
• Trained new hires on workflow processes to ensure seamless integration of team members.
• Managed incoming phone calls, addressing queries from customers and healthcare providers promptly.
• Reviewed and verified customer and insurance information to ensure accuracy in transactions.
• Ordered medications daily to maintain stock levels in anticipation of demand.