Summary
Overview
Work History
Education
Skills
Certification
Reanreadig and making a new acquaintance
Languages
Timeline
Generic
Mavlud Fazilov

Mavlud Fazilov

Baku

Summary

Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Hardworking Head Waiter with [Number] years of [Type] establishment serving experience. Expert in training employees in [Software] with extensive knowledge of conflict resolution skills. Committed to enhancing customer and employee experiences and increasing sales. Cheerful [Job Title] offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Self-assured Head Waiter decreases employee stress while increasing customer satisfaction and overall revenue. Fantastic attention to detail and understanding of food and beverage pairings. Specialize in modernizing service standards for long-term restaurant success. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Friendly [Job Title] with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Head Waiter

Chinar restorant
04.2017 - 08.2023
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised server staff and simultaneously served personal section of tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Inspected dishes and utensils for cleanliness.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Prepared specialty desserts for customers for special occasions.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Head Waiter

On elite et
06.2016 - 04.2017
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised server staff and simultaneously served personal section of tables.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Waiter

Chinar restorant
01.2015 - 05.2016
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new servers on restaurant policies and procedures.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Promoter

Active Ajans
05.2013 - 10.2014
  • Provided product samples, coupons and informational brochures to persuade people to buy products.
  • Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
  • Collaborated with media representatives to optimize coverage of special events.
  • Identified potential marketing opportunities to increase brand awareness.

Waiter

Malibu
05.2010 - 09.2010
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Waiter

oberlux resort
05.2009 - 09.2009
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Education

High School Diploma -

High School No 1
Xudat Azerbaijan
05.2011

Skills

  • Menu Knowledge
  • Dining Area Maintenance
  • Assigning Tables
  • Service Prioritization
  • Check Payment Processingw
  • Table Setting Arrangements
  • Check Payment Processing
  • Buffet Setup and Takedown
  • Dining Customer Service4
  • Quality Control
  • Accurate Money Handling
  • To-Go Order Preparation
  • Order Accuracy

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Reanreadig and making a new acquaintance

.

Languages

azerbaijan
Native language
Russian
Proficient
C2
English
Upper intermediate
B2
Turkish
Proficient
C2

Timeline

Head Waiter

Chinar restorant
04.2017 - 08.2023

Head Waiter

On elite et
06.2016 - 04.2017

Waiter

Chinar restorant
01.2015 - 05.2016

Promoter

Active Ajans
05.2013 - 10.2014

Waiter

Malibu
05.2010 - 09.2010

Waiter

oberlux resort
05.2009 - 09.2009

High School Diploma -

High School No 1
Mavlud Fazilov