Maximiliano Marsh
Tucson
Summary
Dynamic customer service representative known for excellent conflict resolution and active listening abilities. Committed to delivering exceptional service and enhancing customer satisfaction, ready to leverage skills in a fast-paced environment.
Overview
1
1
Certification
Work History
Domino's Customer Service Representative
Arizona Pizza Company
Tucson, AZ
01.2026 - Current
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Processed customer orders efficiently, utilizing point-of-sale systems for seamless transactions.
- Resolved complaints by identifying issues and providing effective solutions in a fast-paced environment.
- Collaborated with team members to maintain a clean and organized service area, promoting safety standards.
- Educated customers on menu offerings, upselling items to enhance overall ordering experience.
- Handled cash transactions accurately, maintaining financial integrity throughout shifts.
- Participated in training sessions to improve product knowledge and customer service skills consistently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Master of Science - Chemical Engineering
The University of Arizona
Tucson, AZ05-2030
High School Diploma -
Ironwood Ridge High School
Tucson, AZ05-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Payment processing
Accomplishments
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Completed 80 Hours of Service Work with National Honor Society
Certification
OSHA 10 Hour Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
American Sign Language
Limited Working
Interests
- I enjoy helping others and giving back to the community
- I love to play the Piano
- Watching Movies and TV Shows
- Music
- Strategy Games
- Video Gaming
- Creative Writing
Timeline
Domino's Customer Service Representative
Arizona Pizza Company
01.2026 - Current
Master of Science - Chemical Engineering
The University of Arizona
High School Diploma -
Ironwood Ridge High School