Max Millar

• Assist clients with Medicare enrollment processes, ensuring accurate completion of applications.
• Provided support in understanding Medicare options and benefits, enhancing client knowledge and satisfaction.
• Maintained up-to-date knowledge of Medicare policies and procedures to effectively address client inquiries.
• Collaborated with team members to streamline enrollment processes, improving overall efficiency.
• Documented client interactions and feedback, contributing to continuous improvement efforts within the enrollment team.
• Managed a high volume of applications while maintaining attention to detail and adhering to tight deadlines.

• Assisted clients with Medicare enrollment processes, ensuring accurate completion of applications.
• Utilized enrollment software to input and track client data, ensuring accuracy and compliance with regulations.
• Conducted weekly community outreach meetings serving the Dual- Eligible (Medicare/Medicaid) population for enrollments.
• Contributed to an inclusive team environment by actively participating in meetings and offering valuable insights based on personal experience within the role.
• Assisted members in understanding complex Medicare policies, guiding them through the enrollment process stepbystep.

• Streamlined the Medicare enrollment process by effectively managing and organizing application documentation.
• Supported training initiatives for new team members on Medicare enrollment best practices and tools.
• Conducted follow-up communications with clients to ensure timely processing of applications and resolution of issues.
• Worked with over 25 insurance carriers in over 30 states to provide medicare plan options and telephonic enrollments for a wide range of customers

Worked with retiree groups with a focus on Fortune 500 companies transitioning the retired and medicare age off of group plans and into the Medicare coverage with Health Reimbursement Accounts

• Collaborated with cross-functional teams to ensure smooth communication and efficient workflow in the enrollment process.
• Analyzed performance metrics to identify areas for process improvement and cost reduction.
• Streamlined operational workflows to enhance efficiency and reduce lead times.