Max Renteria
Tempe
Summary
Dynamic and results-driven professional with a proven track record at Canon Solutions America, adept in problem-solving and relationship building. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional multitasking and communication skills. Demonstrated expertise in technology support and customer service, contributing to significant positive outcomes and operational efficiency.
Overview
12
12
years of professional experience
Work History
Technology Operations Representative
Canon Solutions America- CANON USA
07.2018 - Current
- Canon's Primary onsite tech for ASU's Tempe campus.
- Responsible for maintaining hundreds of devices within our fleet.
- Installing devices for both ASU departments and Canon's "Print Anywhere" program.
- Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
- Maintained accurate records of operations activity, enabling data-driven decisionmaking.
- Managed daily operations for optimal productivity, ensuring timely completion of tasks.
- Delegated work and coordinated staff members' daily responsibilities.
- Developed strong relationships with clients, vendors, and team members for seamless collaboration and successful outcomes.
- Collaborated with various departments to support daily activities oversight and coordination.
- Increased customer satisfaction through exceptional service and communication skills.
- Reduced client concerns by promptly addressing issues and providing effective solutions.
Customer Recovery Agent
Convergys
02.2017 - 03.2018
- Reached out to former Sprint customers to convince them to return to Sprint.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Technical Support Representative
Volt Workforce Solutions
06.2016 - 08.2016
- Provided remote assistance to AT&T customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Financial Customer Service Representative
Iqor
08.2015 - 06.2016
- Assisted Verizon Customers with catching up on past due accounts.
- Scheduled payments dates.
- Utilized critical thinking skills to determine outcomes based on every customer's situation.
- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
Customer Service Representative
Family Dollar
05.2013 - 08.2015
- Maintained multiple Family Dollar locations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Cesar Chavez High
Phoenix, AZSkills
- Reliability
- Cross-Functional Communication
- Customer Service
- Multitasking
- Decision-Making
- Attention to Detail
- Time Management
- Task Prioritization
- Teamwork and Collaboration
- Relationship Building
- Problem-Solving
Timeline
Technology Operations Representative
Canon Solutions America- CANON USA
07.2018 - Current
Customer Recovery Agent
Convergys
02.2017 - 03.2018
Technical Support Representative
Volt Workforce Solutions
06.2016 - 08.2016
Financial Customer Service Representative
Iqor
08.2015 - 06.2016
Customer Service Representative
Family Dollar
05.2013 - 08.2015
High School Diploma -
Cesar Chavez High
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