Max Toledo
Phoenix
Summary
As a Sales Associate with experience in cash handling accuracy, multitasking, and sales training, I have developed excellent people skills and a strong ability to stock and replenish merchandise. My expertise in retail store operations and verbal communication has allowed me to build relationships with potential customers and provide helpful advice on product selection. With a background in overnight stocking and receiving, as well as dishwashing, I am confident in my ability to maintain inventory accuracy and the highest standards of cleanliness.
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Hands-on Parts Sales Manager monitoring performance indicators and researching sales trends to support sales and dispatch teams. Cultivated productive relationships, securing customer loyalty by generating repeat and new business. Mechanically inclined with good work ethic.
Overview
6
6
years of professional experience
Work History
Parts Sales Manager
AutoZone
Scottsdale
09.2023 - 01.2025
- Resolved customer complaints promptly and efficiently.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Performed regular price checks to ensure competitive rates were maintained.
- Organized and maintained the parts warehouse for easy access and efficient workflow.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Processed payments from customers and updated financial records accordingly.
- Managed employee schedules and daily assignments.
- Assisted buyers in selecting appropriate products based on their needs.
- Analyzed market demand to understand parts needs and collaborated with colleagues and vendors to beat competition and boost availability of present and future parts and materials.
- Inspired team members to top sales and service performance and engagement, cultivated exceptional passion to meet customer needs and achieved unprecedented staff retention.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supervised daily operations of the parts department, including ordering, stocking, and selling of products.
- Maintained accurate inventory records and monitored stock levels.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Executed product expertise and department process improvements to meet organizational goals.
- Received, examined and reshelved returned parts.
- Assisted customers with product selection decisions based on their individual needs.
- Developed and met budgets, exceeded sales performance targets and spearheaded and implemented strategies that improved sales and customer satisfaction.
- Led a team of parts department employees, providing training and performance evaluations.
- Coached, developed and motivated team to achieve revenue goals.
SALES ASSOCIATE
JUST SPORTS
Tempe
12.2022 - 08.2023
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Helped customers find and select products
- Built relationships with potential customers by providing helpful advice on product selection
- Performed cleaning tasks, keeping store neat and organized
- Kept work area clean, organized and free of clutter at all times
- Greeted customers warmly and offered assistance
- Efficiently unloaded freight from delivery trucks utilizing pallet jacks or hand-trucks
- Tracked stock levels using RF scan guns for timely replenishment of low merchandise levels
- Maintained inventory accuracy through daily cycle counts and audits
- Assisted department team with other duties during high volume periods
OVERNIGHT STOCKER AND RECEIVER
WALMART
Phoenix
07.2022 - 11.2022
- Efficiently unloaded freight from delivery trucks utilizing pallet jacks or hand-trucks
- Tracked stock levels using RF scan guns for timely replenishment of low merchandise levels
- Maintained inventory accuracy through daily cycle counts and audits
DISHWASHER
OCEAN 44
Scottsdale
01.2022 - 05.2022
- Handled dishwashing tasks to provide kitchen with steady supply of clean pots, pans, and cooking utensils
- Maintained the highest standards of cleanliness in the kitchen area at all times
- Completed beginning or closing shift duties as directed by management
- Performed daily cleaning duties including mopping floors, wiping counters, disposing of trash, and washing walls
DISHWASHER
THE HENRY
Phoenix
10.2020 - 04.2021
- Cleaned and sanitized all dishes, utensils, and equipment as required by health department regulations
- Maintained positive working relationships with customers, team members, and leadership
ONLINE GROCERY PICKUP
WALMART
Scottsdale
05.2020 - 10.2020
- Ensured compliance with local health codes when handling food products for online orders
THEATRE USHER
HARKINS
Scottsdale
12.2018 - 11.2019
- Recognized potential security issues or violations of policy while on duty at the theatre entrance and exit points
- Maintained a clean and orderly lobby area by sweeping, mopping, dusting, and organizing merchandise displays
- Performed cash handling duties such as selling tickets, processing payments, and making change accurately
- Inspected auditoriums before each performance to ensure cleanliness standards were met
Education
HIGH SCHOOL DIPLOMA -
ARCADIA HIGH SCHOOL
PHOENIX05.2020
Skills
- Cash Handling Accuracy
- Multitasking Strengths
- Sales Training
- Excellent People Skills
- Stocking and Replenishing
- Verbal Communication
- Retail Store Operations
- Folding Clothes
Timeline
Parts Sales Manager
AutoZone
09.2023 - 01.2025
SALES ASSOCIATE
JUST SPORTS
12.2022 - 08.2023
OVERNIGHT STOCKER AND RECEIVER
WALMART
07.2022 - 11.2022
DISHWASHER
OCEAN 44
01.2022 - 05.2022
DISHWASHER
THE HENRY
10.2020 - 04.2021
ONLINE GROCERY PICKUP
WALMART
05.2020 - 10.2020
THEATRE USHER
HARKINS
12.2018 - 11.2019
HIGH SCHOOL DIPLOMA -
ARCADIA HIGH SCHOOL