Maxwell McNulty
Phoenix
Summary
Customer support and operations professional with experience in team leadership, escalation management, client relations, and independent workflow coordination. Recognized for top-tier performance, employee mentorship, and process efficiency in fast-paced environments. Skilled in CRM systems, written communication, remote collaboration, and customer success support.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Bell Sports Marketing
03.2023 - Current
- Manage customer communications across phone, email, and chat platforms while maintaining high service standards.
- Generate commission-based revenue through prospecting and relationship-building strategies.
- Independently manage workflow, follow-ups, and customer retention in a self-directed environment.
Senior Executive Resolution Advocate
Carvana
12.2021 - 02.2023
- Recognized as “Most Valuable Senior” in 2023 for leadership and performance excellence.
- Ranked consistently in the top 10% of advocates while exceeding monthly performance metrics.
- Assisted in mentoring new employees and resolving complex escalations with a 90% first-contact resolution rate.
Field Technician
Infrastructure Management Services
03.2019 - 11.2020
- Conducted roadway condition assessments nationwide using specialized laser technology and data collection systems.
- Collected and analyzed infrastructure data while troubleshooting technical equipment issues in the field.
Shift Manager
Papa John's
04.2018 - 02.2019
- Coordinated team workflow, delegated responsibilities, and maintained customer satisfaction in a fast-paced environment.
Education
High School Diploma -
Shadow Mountain High School
Phoenix, AZ01-2015
Skills
- Customer Success
- Escalation Resolution
- Team Leadership
- Salesforce CRM
- Remote Collaboration
- Process Improvement
- Client Relations
- Workflow Coordination
- Sales & Prospecting
- Google Workspace
- Slack
- Administrative Support
Timeline
Customer Support Specialist
Bell Sports Marketing
03.2023 - Current
Senior Executive Resolution Advocate
Carvana
12.2021 - 02.2023
Field Technician
Infrastructure Management Services
03.2019 - 11.2020
Shift Manager
Papa John's
04.2018 - 02.2019
High School Diploma -
Shadow Mountain High School