Maya Clarke
Summary
Dynamic and adaptable professional with a proven track record at Dutch Bros., enhancing customer satisfaction and fostering brand loyalty through exceptional service and effective communication. Skilled in using POS systems and managing high-pressure situations, I excel in customer engagement and problem-solving, contributing to significant team achievements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros.
08.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Brand Ambassador
TBD Marketing
09.2024 - Current
- Worked with team to achieve sales goals for products.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Greeted customers warmly and pleasantly answered inquiries.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
Host- Corporate Gifting
Brant Greet
04.2024 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Greeted customers warmly upon arrival and provided help with providing the company employees their clothing option and size.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Helped set up and take down.
- Assisted in maintaining order among the groups of people waiting.
Education
Bachelor of Science - Computer Science
Arizona State University
Tempe, AZ12-2026
Bachelor of Science - Computer Science
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ12-2026
High School Diploma -
Millennium High School
Goodyear, AZ05-2022
Skills
- Customer service
- Effective communicator
- Customer relations
- Adaptable personality
- Team leadership qualities
- Relationship builder
- Problem-solving
- Time management
- Friendly and outgoing
- Order taking
- Menu memorization
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Liquor Law Training - 360 Training (Learn2Serve)
Timeline
Brand Ambassador
TBD Marketing
09.2024 - Current
Host- Corporate Gifting
Brant Greet
04.2024 - 04.2024
Barista
Dutch Bros.
08.2021 - Current
- ServSafe Food Handler Certification - National Restaurant Association.
- Liquor Law Training - 360 Training (Learn2Serve)
Bachelor of Science - Computer Science
Arizona State University
Bachelor of Science - Computer Science
Maricopa Community Colleges, Estrella Mountain Community College
High School Diploma -
Millennium High School
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