Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maya Lugo

Youngtown

Summary

Service-oriented professional with extensive hospitality experience. Delivered exceptional customer service that fostered loyalty and increased revenue. Managed tasks efficiently, ensuring timely food preparation and presentation. Committed to enhancing customer satisfaction through high-quality dining experiences.

Overview

6
6
years of professional experience

Work History

Server

Bubbas 33
Peoria
06.2025 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Managed multiple tables efficiently while maintaining a friendly demeanor.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Assisted in menu recommendations based on customer preferences and dietary needs.
  • Trained new staff on restaurant protocols and customer service standards.

Sales Coordinator

State 48 Funk House
06.2024 - 05.2025
  • Booked large parties to accommodate customer needs.
  • Balanced phone calls, guest greetings, and reservation log updates, enhancing operational efficiency during peak hours.
  • Achieved guest satisfaction by de-escalating upset customers.
  • Coordinated reservation bookings for large parties, ensuring timely confirmations and accurate details.s

Sales Team Member

Dairy Queen Grill & Chill
10.2023 - 05.2024
  • Made daily sales to meet quota
  • Delivered customer service to in-person and phone customers
  • Assisted customers with menu selections and special requests.
  • Maintained cleanliness and organization of dining and service areas.
  • Prepared food items according to safety and quality standards.

Server

Matts big breakfast
12.2020 - 04.2022
  • Booked large parties for events
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Ensured guest satisfaction and resolved issues with upset customers
  • Handled all reservation bookingss

Education

HIGH SCHOOL DIPLOMA -

Peoria accelerated high school
Youngtown, AZ

Skills

  • Wine service
  • Food and beverage knowledge
  • Point of sale systems
  • Customer service
  • Sales techniques
  • Complaint resolution
  • Guest greeting
  • Multitasking
  • Phone etiquette
  • Phone etiquette
  • Patience and empathy
  • Point of sale systems

Timeline

Server

Bubbas 33
06.2025 - Current

Sales Coordinator

State 48 Funk House
06.2024 - 05.2025

Sales Team Member

Dairy Queen Grill & Chill
10.2023 - 05.2024

Server

Matts big breakfast
12.2020 - 04.2022

HIGH SCHOOL DIPLOMA -

Peoria accelerated high school
Maya Lugo