Maya Smith
Phoenix
Summary
Detail-oriented and customer-focused professional with over 5 years of experience in remote customer service.
Skilled in problem-solving, communication, and delivering exceptional support. Seeking to leverage my expertise in customer support to enhance customer satisfaction and strengthen brand loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Home Depot
11.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Customer Service Representative
GoPuff
12.2021 - 02.2023
- Provided real-time assistance to customers via chat, email, and phone, addressing inquiries and resolving issues efficiently.
- Utilized CRM software to track customer interactions, ensuring timely follow-ups and issue resolution.
- Collaborated with team members and management to improve service processes and customer experiences.
- Assisted in creating a positive customer experience by addressing concerns and providing accurate information about products and services.
- Participated in training sessions to stay updated on company policies and product knowledge.
- Maintained a professional demeanor while handling high-volume inquiries in fast-paced environments.
Education
Doctorate - Psychology
Grand Canyon University
Phoenix, AZSkills
- Exceptional verbal and written communication
- Strong problem-solving abilities
- Proficient in CRM software (eg, Zendesk, Salesforce)
- Time management and multitasking skills
- Empathy-driven customer service approach
- Knowledge of order fulfillment and logistics
Timeline
Customer Service Associate
Home Depot
11.2023 - Current
Customer Service Representative
GoPuff
12.2021 - 02.2023
Doctorate - Psychology
Grand Canyon University
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