Maya Stanley
Tucson,Az
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Work From Home Customer Service Representative
Triple AAA Roadside
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
Home Loan Specialist //Customer Service Collections Representative
CITI Bank USA
10.2022 - 02.2024
- Enhanced company reputation by delivering exceptional service that resulted in numerous positive client reviews.
- Minimized default risk by thoroughly assessing borrower''s ability to repay loans according to guidelines set forth by government agencies and lending institutions.
- Developed strong relationships with real estate agents, fostering a network of referrals for new business opportunities.
- Educated first-time homebuyers on available resources such as down payment assistance programs or low-interest loans tailored to their unique circumstances.
- Provided support during home inspections, appraisals, and other steps in the mortgage process as needed.
Travel Merchandiser
Survey.com
03.2021 - 12.2022
- Planograms, mods, freight, building counters.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
Traveling Merchandiser
SAS Retail Services
10.2021 - 03.2022
- Planograms, building fixtures, working in a team setting.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Home Goods Associate
HomeGoods
10.2020 - 03.2021
- Takings items off truck, shipping receiving, building boxes, working pallet jacks.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
CNA/Caregiver
Northwoods
04.2019 - 03.2021
- Assist Elders with daily living functions such as dental care, feeding, bathing, dressing/undressing, nail care, hair care, and shaving according to expressed preference
- Assist with lifting, turning, moving, positioning, transporting residents into and out of the beds, chairs, bathtubs, wheelchairs, lifts, and etc....Wear and/or use safety equipment and supplies (gait belt, mechanical lifts, etc..) when lifting or moving residents in accordance with a plan of care.
Education
High School Diploma -
Penn High School
Mishawaka, IN06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Customer Relations
- Call center experience
- Computer Proficiency
Certification
CDL CLASS A LICENSE // CLEAN MVR RECORD // TANKERS // HAZMAT// DOUBLES AND TRIPLES ENDORSEMENT
Timeline
Home Loan Specialist //Customer Service Collections Representative
CITI Bank USA
10.2022 - 02.2024
Work From Home Customer Service Representative
Triple AAA Roadside
08.2022 - Current
Traveling Merchandiser
SAS Retail Services
10.2021 - 03.2022
Travel Merchandiser
Survey.com
03.2021 - 12.2022
Home Goods Associate
HomeGoods
10.2020 - 03.2021
CNA/Caregiver
Northwoods
04.2019 - 03.2021
High School Diploma -
Penn High School
CDL CLASS A LICENSE // CLEAN MVR RECORD // TANKERS // HAZMAT// DOUBLES AND TRIPLES ENDORSEMENT
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