Maylene Pena
Phoenix
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
National Collection Support
JP Morgan Chase
10.2012 - Current
- Review compliance in Auto Department policies and procedures along with federal regulations ensure all accounts being promoted for repossession are accurate
- Assign all auto repossession effective and accurately
- Cancel assigned repossession when needed
- Reviewed accounts for payments, Military indication, state exceptions
- Assisted with new employee training
- Support manager and team with assigning auto repossession accurately
- Review all controls and analyze if assignment with remain open or close
- Ensure all vendor related fees are approved and expensed accurately to the customer and states requirements
- Cross trained with Charged off account directly to NRG department
- Assisted in Project enhancing National Collection Support procedure updates
- Implementation of improved operating efficiencies
- Prepare Department upcoming audit with the controls in place
- Coached and trained department staff to enhance their skills and improve performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Assistant Branch Manager AVP
JP Morgan Chase
Tempe
10.2012 - Current
- Managed quarterly financials to monitor Branch PNL
- Minimize branch risk by monitoring the collaterals
- Reviewed and made necessary corrections on accounts to ensure accuracy
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, Patriot Act and Community reinvestment Act
- Managed complex customer inquiries in high volume environment
- Implement quarterly and annual cash audits
- Supportively directed a team five
- Effectively coached employees on a daily basis
- Prepare branch and employees with the upcoming annual Audits
- Maintained compliance with the policies and procedure along with federal regulations; receiving a satisfactory audit
- Improved overall annual compliance with all the updates to the policies and procedure
Branch Manager
US Bank
09.2009 - 10.2012
- Manage all aspects of retail banking operations
- Evaluate teams and individual performance
- Managed complex customer inquiries in a high volume environment
- Effectively trained staff with the regulations, operations and bank policies
- Create positive experience to the staff and customers
- Coached employees effectively to ensure branch performance and goals are met quarterly and annually
- Provide constructive feedback when necessary
- Provided exemplary customer service directly to high risk corporate clients by maintaining comprehensive account profiles, individual transactions and recommending modes of financial correction
- Successfully sell accounts for consumers/small businesses at a consistent 125% of goal
- Managed quarterly financials to monitor branches performance and profitability to assist upper management
- Achieved exceptional rating of 9.76 out of 10 on customer loyalty scores
- Acquired potential leads by building relationships with existing customers/Referrals
Education
Associate Degree - Medical Assistant
LAMSON COLLEGE
Scottsdale, AZ05.2006
Skills
- Banking
- Financial
- Budgeting
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Keyboarding
- 10 key
- Multitasking
Timeline
National Collection Support
JP Morgan Chase
10.2012 - Current
Assistant Branch Manager AVP
JP Morgan Chase
10.2012 - Current
Branch Manager
US Bank
09.2009 - 10.2012
Associate Degree - Medical Assistant
LAMSON COLLEGE