Mayra Angulo
Phoenix
Summary
Dedicated professional with strong customer service and team collaboration skills. Bilingual and committed to delivering exceptional care in fast-paced environments.
Compassionate medical assistant with extensive experience in patient care and communication. Proven ability to enhance patient satisfaction through effective scheduling and support, ensuring a seamless healthcare experience.
Detail-oriented service crew member skilled in operational efficiency and patient care. Known for fostering strong relationships through effective communication and a strong work ethic, ready to contribute to a dynamic healthcare team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Crew Member
Swicy Snacks
Phoenix, AZ
02.2024 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated kitchen equipment and maintained cleanliness to meet health standards.
- Collaborated with team members to ensure timely food preparation and order fulfillment.
- Trained new staff on operational procedures and best practices for efficiency.
- Assisted in inventory management, tracking stock levels, and ensuring product availability.
Medical Assistant
Mi Clinica
Phoenix, AZ
10.2013 - 05.2015
- Assisted in patient intake, ensuring accurate collection of medical histories and personal information.
- Coordinated appointment scheduling, optimizing provider availability and patient access to care.
- Supported clinical staff with preparation of treatment rooms, maintaining cleanliness and organization standards.
- Administered routine injections and assisted with diagnostic procedures under physician supervision.
- Educated patients on medication instructions, fostering understanding of treatment plans and health management.
- Monitored patient vital signs, providing timely updates to physicians for informed decision-making during exams.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved clinical workflow with introduction of electronic health records system.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Administrative Assistant
Reachout Healthcare
Phoenix, AZ
06.2009 - 05.2012
- Coordinated scheduling and appointments for healthcare professionals to optimize workflow efficiency.
- Managed patient records and documentation, ensuring accuracy and compliance with regulations.
- Developed and maintained filing systems, streamlining information retrieval processes for team members.
- Assisted in preparation of reports and presentations, enhancing communication across departments.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Medical Assistant/ Medical Office Administration -
Sanford Brown College
Phoenix,az05-2012
High School Diploma -
Carl Hayden High School
Phoenix,az05-2009
Skills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- Team collaboration
- Bilingual
- Scheduling
- Safe handling standards
- Menu memorization
Certification
High school diploma
Medical Assistant/Medical Office Administration Certifications
CPR Certification
BLS Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Service Crew Member
Swicy Snacks
02.2024 - Current
Medical Assistant
Mi Clinica
10.2013 - 05.2015
Administrative Assistant
Reachout Healthcare
06.2009 - 05.2012
Medical Assistant/ Medical Office Administration -
Sanford Brown College
High School Diploma -
Carl Hayden High School